SHAWNA Madison
Statesville,NC
Summary
Driven professional with a proven track record at Wendy's, enhancing team efficiency and customer satisfaction through exceptional customer service and cash handling skills. Excelled in fostering teamwork and collaboration, achieving a significant increase in positive customer feedback. Demonstrated adaptability and a positive attitude in high-pressure environments, contributing to superior service delivery and operational success.
Overview
28
28
years of professional experience
Work History
TEAM MEMBER
Wendy's
02.2018 - 09.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
HOME HEALTH CNA
CAROLINA HEALTH PROFESSIONALS
12.1998 - 01.2001
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Conducted regular vital signs checks, monitoring patients'' conditions and reporting any changes to medical staff.
- Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
- Enhanced patient comfort by providing compassionate and attentive care.
- Provided mobility support, helping patients move safely around their homes and reducing the risk of falls or injuries.
- Reduced caregiver burden by providing respite care services that allowed family members time away from caregiving duties.
- Maintained accurate records of patients'' progress, appointments, and medications for efficient care coordination among healthcare providers.
- Supported mental well-being through engaging conversation or recreational activities tailored to each individual''s interests.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Fostered a positive environment for patients and their families by offering emotional support and encouragement during challenging times.
- Collaborated with healthcare professionals in creating individualized care plans tailored to each patient''s needs.
- Demonstrated respect for cultural diversity by developing rapport with diverse patient populations while maintaining professionalism at all times.
- Educated patients on proper nutrition, exercise, and self-care management techniques for better overall health.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Pizza Delivery Driver
Dominos's Pizza
01.1996 - 01.1998
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy periods.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Showcased adaptability by adjusting delivery routes based on traffic conditions or customer preferences, optimizing order fulfillment times.
- Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Demonstrated initiative by learning menu offerings and ingredients to better assist customers with inquiries and special requests.
- Adhered to strict safety standards while transporting perishable food items, ensuring that all products arrived at their destination in optimal condition.
- Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
- Contributed to a positive team environment by effectively communicating with coworkers regarding order statuses and customer concerns.
- Performed routine vehicle maintenance checks to ensure optimal performance on delivery routes, reducing downtime due to mechanical issues.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Collaborated with customer service teams and management to resolve order issues or customer complaints.
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
- Increased overall company revenue through upselling additional menu items during customer interactions when appropriate.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Inspected stocks to identify shortages, replenish supply of food delivery items and maintain consistent inventory.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
CREW MEMBER
McDonald's
01.1991 - 06.1993
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
No Degree - MEDICAL CODING AND BILLING
Martinsburg College
Martinsburg, WV07.2024
No Degree - CNA
Mitchell Community College
Statesville, NC01.1995
High School Diploma -
Douglas High School
Box Elder, SD01.1993
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Cash Handling
Timeline
TEAM MEMBER
Wendy's
02.2018 - 09.2018
HOME HEALTH CNA
CAROLINA HEALTH PROFESSIONALS
12.1998 - 01.2001
Pizza Delivery Driver
Dominos's Pizza
01.1996 - 01.1998
CREW MEMBER
McDonald's
01.1991 - 06.1993
No Degree - MEDICAL CODING AND BILLING
Martinsburg College
No Degree - CNA
Mitchell Community College
High School Diploma -
Douglas High School
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