Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Maier

Osceola,Wisconsin

Summary

Resourceful Eligibility Specialist known for high productivity and efficient task completion. Possess specialized skills in policy interpretation, needs assessment, and case management software proficiency. Excel in communication, empathy, and problem-solving, ensuring successful navigation through complex eligibility criteria and enhancing client satisfaction.

Overview

21
21
years of professional experience

Work History

Team Lead Test Scorer

Data Recognition Corporation
Woodbury, MN
03.2024 - Current
  • Conducted quality assurance checks on all scoring documents.
  • Adhered strictly to state regulations concerning testing policies and procedures.
  • Assisted with training new Test Scorers on proper scoring techniques.
  • Identified discrepancies between actual scores and expected scores.
  • Developed strategies for improving the accuracy of score reporting processes.
  • Collaborated with other Test Scorers to ensure consistency in scoring procedures.
  • Utilized computer-based systems to input, store, and retrieve test information.
  • Maintained confidentiality of all student records during scoring process.
  • Organized and tracked test scores for accuracy.
  • Reviewed and scored student tests according to established guidelines.
  • Monitored test security protocols throughout the testing period.
  • Identified problem areas impacting the overall productivity of the team.
  • Provided guidance and mentorship to junior trainers in the organization.
  • Coordinated regular check-ins with each team member to monitor their progress.
  • Provided coaching sessions for employees who needed extra assistance in completing tasks.
  • Conducted post-training evaluations to measure success rate of learning outcomes.

Eligibility Specialist

Dakota County
West St Paul, MN
06.2019 - Current
  • Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
  • Monitored changes in laws related to social service benefits or other forms of assistance that may affect clients' eligibility.
  • Conducted interviews with applicants to verify all documentation provided was accurate and up-to-date.
  • Responded promptly to inquiries from potential applicants by phone or email.
  • Updated computer databases with current client information and status updates.
  • Advised supervisors on complex cases requiring additional review or special consideration.
  • Provided information to clients regarding their rights, responsibilities, and other relevant matters related to the programs they were applying for.
  • Participated in regular training sessions on new policies or procedures related to eligibility requirements.
  • Attended workshops, seminars, and conferences related to public assistance programs.
  • Evaluated changes in family or financial circumstances that could affect an individual's eligibility for assistance programs.
  • Reviewed case files regularly to ensure compliance with regulations and guidelines.
  • Assessed clients' eligibility for public assistance programs and services.
  • Corresponded with various government entities on behalf of clients when necessary.
  • Collaborated closely with social workers, health care professionals, job counselors in order to provide comprehensive services for eligible clients.

911 Emergency Dispatcher

Chisago County
Center City, MN
02.2018 - 08.2018
  • Received incoming calls from the public and determined the nature of the emergency.
  • Acted calmly and professionally under pressure while making decisions in high stress situations.
  • Utilized mapping software programs to plot locations of incidents quickly and accurately.
  • Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
  • Monitored multiple radio frequencies simultaneously while entering data into computer system.
  • Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
  • Identified priority calls based on severity of situation, urgency, or special circumstances.
  • Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
  • Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
  • Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.

Line Therapist

Wisconsin Early Autism Project
Eau Claire, WI
05.2008 - 07.2017
  • Promoted appropriate behavior through verbal praise or rewards systems.
  • Participated in interdisciplinary team meetings to discuss client progress and troubleshot areas that were still a struggle for client and family.
  • Collaborated with families to provide support strategies for home-based interventions.
  • Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
  • Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
  • Supported clients through creative means and thinking outside-the-box approaches to incidents and difficult spots.
  • Filled out reports, including case notes, shift information, and program specifics on how child is performing and what areas need further attention.
  • Engaged in play time, silliness, and fun activities for child to allow mental and physical breaks from therapy.
  • Focused on teaching appropriate behavior modification techniques and social interactions, including how to navigate around unexpected situations.

Behavior Technician

Northwest Passages Transitions
New Richmond, WI
12.2014 - 03.2016
  • Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
  • Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
  • Monitored client's progress towards identified goals through data collection and analysis.
  • Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
  • Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
  • Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
  • Supported clients in developing self-help skills such as dressing, toileting, eating independently .
  • Assisted in the implementation of crisis intervention protocols when needed.
  • Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.

Special Education Paraprofessional

Somerset School District
Somerset, WI
08.2003 - 08.2015
  • Provided supplemental supervision in classrooms, schoolyards, and cafeterias.
  • Reviewed and reported on IEP progress.
  • Assisted faculty members or staff with student conferences.
  • Adapted instructional techniques to appropriate ages and skill levels of supervised students.
  • Improved behavior with modification and positive reinforcement techniques.
  • Consulted with teachers regarding student progress, IEP adjustments and classroom needs.
  • Tutored students in course material to improve comprehension.
  • Taught pull-out Social Studies classes for middle school students.
  • Collaborated with Special Education Teacher to create pull-out classroom settings for students with behavior difficulties to have a quiet setting and alternative teaching methods and classroom settings to exceed in classroom subjects and work.
  • Attended and participated in parent and school staff meetings with students and their parents.
  • Created note taking and study techniques specific to each student depending on their strengths and weaknesses.

  • Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.

Education

Master of Arts - World History

Norwich University
Northfield, VT
09-2017

Bachelor of Arts - History

University of Wisconsin River Falls
River Falls, WI
05-2005

Skills

  • Interviewing techniques
  • Medicaid knowledge
  • Client connections and rapport
  • Documentation and paperwork
  • Policy Interpretation
  • Disability Awareness
  • Effective communication skills

Timeline

Team Lead Test Scorer

Data Recognition Corporation
03.2024 - Current

Eligibility Specialist

Dakota County
06.2019 - Current

911 Emergency Dispatcher

Chisago County
02.2018 - 08.2018

Behavior Technician

Northwest Passages Transitions
12.2014 - 03.2016

Line Therapist

Wisconsin Early Autism Project
05.2008 - 07.2017

Special Education Paraprofessional

Somerset School District
08.2003 - 08.2015

Master of Arts - World History

Norwich University

Bachelor of Arts - History

University of Wisconsin River Falls

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Shawna Maier