Summary
Overview
Work History
Education
Skills
Timeline
Barista
Shawna M. Allen

Shawna M. Allen

Yakima

Summary

Experienced in addressing team needs with forward-thinking strategies and a strong focus on daily requirements. Proficient in coordinating schedules and workflows to meet the demands of the business. Well-coordinated planning skills ensure smooth operations and efficient task completion. Demonstrates a superior work ethic and brings a resourceful and upbeat nature to every task, consistently delivering high-quality results.

Overview

11
11
years of professional experience

Work History

Shift Supervisor

Starbucks
11.2020 - 02.2025
  • Enforced company policies and regulations with employees.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Inventory Management
  • Helped store management meet standards of service and quality in daily operations.

Cashier

Taco Time NW
02.2018 - 07.2019
  • Prepared fresh food daily
  • Follow recipe cards and prepare food with limited supervision
  • Memorize all menu items and explain anything to our guests pertaining to our menu and how we prepare our food
  • Greet customers, cashiering, cleaning, stocking & rotating, waiting tables

Cookie Truck Supervisor/ Production worker

Bite Me Inc
06.2017 - 02.2018
  • Opened and closed the truck, balanced the cash register, rotated and stocked inventory, purchased inventory and supplies, hired, managed and trained other employees
  • Managed the Zingles app for taking orders and delivering food
  • Created and published the Standard Operating Procedures (SOP) for the cookie truck
  • Operated a manual pallet jack

Receptionist

Vince’s Auto Repair
08.2014 - 06.2016
  • Greet and welcome customers as soon as they arrive at the shop
  • Designed a filing system and controlled all correspondences
  • Clerical duties including typing, use of MS office applications, printing and copying, data entry, etc
  • Ordering supplies, working with vendors, shipping and receiving

Peer Support counselor

Greater Lakes Mental Health
06.2014 - 09.2014
  • Worked with clients to help them better manage their lives through peer support
  • Escorted clients to the Med Van and recorded pertinent health information to share with the treatment team as well as my supervisor
  • Maintained a supportive, compassionate, non judgemental stance in addition to setting healthy and strong boundaries with clients

Housing Support Intern

TACID
09.2013 - 03.2014
  • Continually maintained updated housing resource book
  • Managed clothing and resource bank
  • Created and facilitated wellness related support groups, including Nutrition and Wellness as well as Housing 101
  • Recorded both basic and detailed case notes and reported to my supervisor when appropriate as well as maintained updated client files
  • Kept a compassionate, non judgemental demeanor while working with a diverse population of clients, ranging from mentally ill, physically disabled, convicted felons, addicts, and homeless populations

Education

Associate of Arts - Social Services

Edmonds Community College
Lynnwood, WA

Skills

  • Safety Assessments
  • Attendance oversight
  • Strategic planning
  • Continuous improvement
  • Shift reporting
  • Cash handling
  • Inventory control
  • Customer-oriented
  • Labor and food cost control

Timeline

Shift Supervisor

Starbucks
11.2020 - 02.2025

Cashier

Taco Time NW
02.2018 - 07.2019

Cookie Truck Supervisor/ Production worker

Bite Me Inc
06.2017 - 02.2018

Receptionist

Vince’s Auto Repair
08.2014 - 06.2016

Peer Support counselor

Greater Lakes Mental Health
06.2014 - 09.2014

Housing Support Intern

TACID
09.2013 - 03.2014

Associate of Arts - Social Services

Edmonds Community College

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Shawna M. Allen