Shawna Mason
Indiana,IN
Summary
Accomplished Medical Assistant with a proven track record at IU Health University Hospital, excelling in patient-focused care and medical office administration. Demonstrated expertise in HIPAA compliance and inventory management, significantly enhancing operational efficiency. Skilled in both direct and indirect patient care, adept at improving patient flow and satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant II
IU Health University Hospital
07.2017 - Current
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
Unit Secretary/Unit Patient Care Technician
IU Health University Hospital
08.2009 - 07.2017
- Supported office staff and operational requirements with administrative tasks.
- Provided information for patient admissions and discharges to foster timely processing.
- Processed lab paperwork and requests according to physicians' orders.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained patient confidentiality in line with HIPAA regulations.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted physicians in diagnosis and treatment of patients.
- Monitored patient vital signs, lab results and other indicators of health.
- Cared for patients by providing personal assistance and ambulation.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Maintained accurate patient charts and medical records.
Education
Associate of Applied Science - Medical Billing And Coding
MedTech College
Indianapolis, IN03.2009
Skills
- Patient-focused care
- Medical office administration
- Medical Billing
- Data Entry
- Inventory Management
- HIPAA Compliance
- Procedure Assistance
- Indirect Patient Care
- Phlebotomy
- Patient Flow Management
- Medical Terminology
- Patient Scheduling
- Knowledge of EKG rhythm interpretation
- Specimens collection and processing
- Medical terminology knowledge
- Direct Patient Care
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Medical Assistant II
IU Health University Hospital
07.2017 - Current
Unit Secretary/Unit Patient Care Technician
IU Health University Hospital
08.2009 - 07.2017
Associate of Applied Science - Medical Billing And Coding
MedTech College
- CCMA - Certified Clinical Medical Assistant
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