Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Matlock

Rock Springs,Wyoming

Summary

Proven Office Manager with a track record of enhancing operational efficiency at Erramouspe Dental. Expert in insurance verification and billing, coupled with exceptional patient relations skills. Achieved significant improvements in billing accuracy and customer service satisfaction. Proficient in dental software and adept at schedule management, embodying a results-driven approach.

Overview

12
12
years of professional experience

Work History

Office Manager

Erramouspe Dental
08.2020 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Utilized QuickBooks manage invoices and payments.
  • Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
  • Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
  • Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
  • Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
  • Prepared insurance claims for submission to insurance companies electronically and by mail.

Insurance Coordinator

Davidson Family Dental
09.2016 - 08.2020
  • Verified insurance and communicated coverage to staff and patients.
  • Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.

Office Manager

Associated Back Pain Centers
07.2012 - 09.2016
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Managed office operations while scheduling appointments.
  • Verified client insurance information, filing appropriate paperwork to streamline billing processes.
  • Ensured timely insurance billing by accurately entering diagnostic codes and submitting claims.

Education

Certificat - Medical Billing And Coding

At-Home Professions
Fort Collins, CO
05.2016

Skills

  • Treatment Planning
  • Dental software proficiency
  • Schedule Management
  • Patient Relations
  • Payment plans
  • HIPAA Compliance
  • Electronic Dental Record
  • Knowledge of Billing Regulations
  • Insurance Verification and Billing
  • In-depth knowledge of insurance billing
  • Appointment Scheduling
  • Time Management

Timeline

Office Manager

Erramouspe Dental
08.2020 - Current

Insurance Coordinator

Davidson Family Dental
09.2016 - 08.2020

Office Manager

Associated Back Pain Centers
07.2012 - 09.2016

Certificat - Medical Billing And Coding

At-Home Professions

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Shawna Matlock