Shawna Mays
Albuquerque,NM
Summary
Expertise in inventory management, customer service, and staff training. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Starbucks Store Manager
Follett Higher Education Group
07.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Campus Store Manager
Follett Higher Education Group
05.2023 - 07.2024
- Built and strengthened long-lasting relationships based on accurate price quotes and customer-centric terms.
- Set sales goals to identify activities and behaviors to advance sales process and close deals.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Developed sales strategy based on research of consumer buying trends and market conditions. (Planograms)
Operations Manager
Follett Higher Education Group
01.2022 - 05.2023
- Supervised staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Contracts with vendors and suppliers
Store Manager
Follett Higher Education Group
01.2020 - 01.2021
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
Team Leader
Follett Higher Education Group
10.2011 - 12.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Associate of Applied Science - Business Administration And Project Management
Central New Mexico Community College
Albuquerque, NM04-2025
Certification - Project Management
Central New Mexico Community College
Albuquerque, NM12-2024
Associate of Applied Science - Integrated Studies
Central New Mexico Community College
Albuquerque, NM04-2023
Skills
- Customer Relationship Management
- Customer service
- Multitasking and organization
- Store operations
Certification
- Sign Language - April 2025
- Project Management - December 2024
Timeline
Starbucks Store Manager
Follett Higher Education Group
07.2024 - Current
Campus Store Manager
Follett Higher Education Group
05.2023 - 07.2024
Operations Manager
Follett Higher Education Group
01.2022 - 05.2023
Store Manager
Follett Higher Education Group
01.2020 - 01.2021
Team Leader
Follett Higher Education Group
10.2011 - 12.2021
Associate of Applied Science - Business Administration And Project Management
Central New Mexico Community College
Certification - Project Management
Central New Mexico Community College
Associate of Applied Science - Integrated Studies
Central New Mexico Community College
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