Shawna McDowell
Springfield,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Sales Floor Manager
WIN Publishing
Springfield, MO
06.2023 - Current
- Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
- Recruited, trained, coached, and evaluated staff members on their performance.
- Conducted regular meetings with staff members to discuss new initiatives and goals.
- Created a positive work environment that was conducive to team building and collaboration among employees.
- Assisted with training, development and mentoring of sales employees.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Home Maker
Family Home
Springfield, MO
10.2013 - 06.2023
- Created and balanced budgets to pay bills and identify cost-saving opportunities.
- Vacuumed carpeted floors, mopped hard floors and dusted to help maintain clean, hygienic living space.
- Provided a loving caring home for my family.
- Organized schedules for all family members.
Receptionist
Animal Care Center
Springfield, MO
12.2011 - 10.2013
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Administrative Assistant/Stock Room Associate
SMC Electrical
Springfield, MO
07.2009 - 11.2011
- Sorted and placed parts in appropriate location.
- Kept work area clean and free of clutter.
- Composed, edited and typed complex memos and reports with job-related software.
Education
Associate of Arts - Criminal Justice
Ozarks Technical Community College
Springfield, MO05.2012
Nixa High School
Nixa, MO05.2008
Some College (No Degree) - Criminal Justice
University of Arkansas-Fort Smith
Fort Smith, ARSkills
- Administrative Support
- Presentations and Demonstrations
- Brand Promotion
- Problem-Solving
- Customer Service
- Building Positive Rapport
- Excellent Communication
- Creative Thinking
- Relationship Building
- Sales Training
- Data Entry
Timeline
Sales Floor Manager
WIN Publishing
06.2023 - Current
Home Maker
Family Home
10.2013 - 06.2023
Receptionist
Animal Care Center
12.2011 - 10.2013
Administrative Assistant/Stock Room Associate
SMC Electrical
07.2009 - 11.2011
Associate of Arts - Criminal Justice
Ozarks Technical Community College
Nixa High School
Some College (No Degree) - Criminal Justice
University of Arkansas-Fort Smith