Shawna McManus Sethman
Customer Service Specialist
Wildomar,CA
Summary
Diligent Customer Service professional bringing demonstrated expertise in customer support, task prioritization and time management. Familiar with diverse courtesy tasks, including moving product, collecting carts, and locating items for customers. Proficient in stock management and sales support.
Overview
25
25
years of professional experience
Work History
Behavior Therapist
Positive Behavior Supports Corporation
03.2024 - Current
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
- Improved client behavior by implementing individualized therapy plans and interventions.
Certified Medical Assistant
Accelerated Urgent Care
04.2023 - 10.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Food Services LEUSD
Lake Elsinore Unified School District
01.2022 - 05.2022
- Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
- Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.
- Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
- Trained new staff members on proper cooking techniques, safety procedures, and equipment usage for optimal performance.
Fulfillment Captain/Grocery/GM Clerk
Target
11.2015 - 10.2021
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Handled cash register duties responsibly, balancing drawers at the end of shifts without discrepancies.
- Collaborated with team members to complete tasks quickly and efficiently, improving overall store performance.
- Coordinated with department managers on special orders or requests from customers for seamless fulfillment process.
Customer Service Specialist/Front End Courtesy Clerk
Albertsons Grocery Store
09.1999 - 04.2000
- Completed about 20+ Special Request orders a month, including Shopping, stocking, notifying customers and worked with sales reps to add allowable items to current inventory
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and provided backup support for organizational leadership.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Enhanced customer satisfaction by efficiently bagging groceries and offering assistance with loading items into vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Education
Certificate of Back Office Medical Assisting - Health Care
SJVC Medical College
Temecula, CA03.2023
Skills
- Friendly and Personable
- Pallet Jack Operation
- Flexible Schedule
- Merchandise Stocking
- Price Checking
- POS Systems
- Merchandise Display
- Front-end Maintenance
- Teamwork and Collaboration
Timeline
Behavior Therapist
Positive Behavior Supports Corporation
03.2024 - Current
Certified Medical Assistant
Accelerated Urgent Care
04.2023 - 10.2023
Food Services LEUSD
Lake Elsinore Unified School District
01.2022 - 05.2022
Fulfillment Captain/Grocery/GM Clerk
Target
11.2015 - 10.2021
Customer Service Specialist/Front End Courtesy Clerk
Albertsons Grocery Store
09.1999 - 04.2000
Certificate of Back Office Medical Assisting - Health Care
SJVC Medical College
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