Shawna Medley
Plant City
Overview
15
15
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
D AND D GARAGE DOORS
Lakeland, FL
10.2022 - Current
- Manage and maintained scheduling system for a team of employees, ensuring efficient allocation of resources
- Coordinate and schedule appointments, meetings, and events for multiple departments within the organization
- Collaborate with managers to create optimized schedules that meet both employee availability and business needs
- Monitor and adjust schedules in real-time to accommodate changes or emergencies
- Maintain accurate records of all schedule activities, including cancellations and rescheduling
- Communicate schedule updates to relevant parties in a timely manner to ensure smooth operations
- Resolve conflicts or issues related to scheduling conflicts promptly and effectively
- Improve customer satisfaction by providing accurate information about appointment availability
- Prioritize tasks effectively to ensure all deadlines were met
- Demonstrate strong organizational skills by managing a complex and dynamic schedule
- Train new staff members on the proper use of the scheduling system/software
- Assist in resolving customer complaints related to scheduling errors or delays
Service Writer/Advisor
Douglas Collision Center
Lakeland, FL
01.2020 - 10.2022
- Oversaw daily operations of auto service department, ensuring efficient workflow and timely completion of repairs
- Developed and maintained relationships with key vendors to ensure availability of parts and supplies for repairs
- Collaborated with sales team to identify opportunities for upselling additional services or products to customers
- Monitored inventory levels and implemented inventory control measures to minimize waste and maximize profitability
- Collaborated with insurance companies on claim processing for collision repairs, ensuring accurate documentation and timely reimbursement
Office Assistant
Pegg's Auto Upholstery
Lakeland, FL
05.2010 - 01.2020
- Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
- Scheduled and coordinated meetings, appointments, and travel arrangements for executives
- Maintained electronic and physical filing systems to ensure easy retrieval of documents
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
- Managed office calendar/scheduling conflicts to optimize time management for executives
Education
Medical Assisting (Some College) - undefined
Everest University
Lakeland, FL01.2007
High school diploma - undefined
Lakeland High School
Lakeland, FL05.1999
Skills
- Office supply management
- Invoice processing
- Payroll processing
- Office equipment management
- Customer service (10 years)
- Office maintenance scheduling
- Employee relations
- Front Office
- Dropbox
- Recruiting
- Employee onboarding
- Auto Estimating
- Auto Service Management
- Billing
- Accounts Payable
- Receptionist
- Inventory management (10 years)
- Employee training
- Google Workspace
- Staff supervision
- Sales
- Cash Management (10 years)
- Scheduling
- Financial statement preparation
- Medical Records
- Managing teams as an office manager - Largest team managed as an office manager (1-5 team members)
- Filing
- Managing budgets as an office manager - Largest budget managed as an office manager ($1-$100,000)
- Office management
- Payroll
- Microsoft Excel
- Office activity coordination
- Microsoft Outlook Calendar
- Employee engagement
- Data Entry
- Google Calendar
- Microsoft Office (5 years)
- Office record organization
- Employee Trainer (3 years)
- Space planning
- Payment reconciliation
- Documentation review
Certification
- BLS/CPR October 2019 to October 2021
- Driver's License
Timeline
Scheduling Coordinator
D AND D GARAGE DOORS
10.2022 - Current
Service Writer/Advisor
Douglas Collision Center
01.2020 - 10.2022
Office Assistant
Pegg's Auto Upholstery
05.2010 - 01.2020
Medical Assisting (Some College) - undefined
Everest University
High school diploma - undefined
Lakeland High School