Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shawna Millisock

Customer Service
Elizabethtown,PA
Shawna Millisock

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Knowledgeable and dedicated customer service professional with extensive experience in different industry's. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IN ANY position. Ready to help team achieve company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Reliable candidate for your company that's offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.. Someone who is beneficial to YOUR company.

Overview

28
years of professional experience
1

Forklift operator

3

Serving

1

Hosting

8

Demolition worker

2

Foundry Processor

1

Printing

6

Machine operator

2

Shift Management

Work History

A Boy and A Girl Lawncare Co. LLC.
New Providence, PA

Lawn Maintenance Laborer
04.2020 - 08.2023

Job overview

  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Prepared soil for planting and sowing.
  • Maintained gardening tools by replacing blades and fluids.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.
  • Developed and maintained efficient irrigation system for outdoor areas.
  • Installed stonework according to landscape design plan and client specifications.
  • Inspected gardens for pests, weeds and diseases.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
  • Removed debris and waste from outdoor areas.

Delda Demolition

Demolition Laborer
06.2014 - 08.2023

Job overview

  • Demonstrated adaptability by quickly learning new techniques and equipment when required, increasing overall productivity on job sites.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Operated power equipment to move materials and promote job efficiency.
  • Loaded and removed debris from sites to keep areas clean and avoid safety concerns.
  • Set up ladders, scaffolding, fences and temporary structures to prepare sites and protect public.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Enhanced safety measures by consistently following demolition procedures and guidelines.
  • Maintained a clean and organized worksite, promoting safety for all workers involved in the demolition process.
  • Delivered consistent high-quality results under tight deadlines by effectively prioritizing tasks based on project requirements and timelines.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Loaded and unloaded materials onto trucks and trailers.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Used variety of hand and power tools to complete tasks.
  • Cleaned and maintained tools, equipment and worksites.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Helped with erecting scaffolding and ladders.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Moved and cleared debris from work sites to dispose of in designated areas.

Mastrandoni's Produce

Grader
08.2024 - 02.2025

Job overview

  • Removed items of inferior grades from production lines and collected for alternate use or disposal.
  • Managed deadlines effectively, ensuring timely completion of all required tasks while maintaining high-quality standards throughout the evaluation process.
  • Collaborated with other graders to ensure a fair and balanced assessment of all students'' efforts.
  • Inspected and maintained equipment for sorting.
  • Complied with company policies and OSHA regulations to maintain safe working conditions.
  • Evaluated 3 products to check conformance with food safety standards.
  • Adapted grading strategies to accommodate diverse learning styles, contributing to inclusive educational environment.
  • Graded raw materials based on checklist of quality standards.
  • Lumped the lines as well as stacked produce on the skid for shipping.
  • Operated machine for production line.
  • Separated good from bad, rewashed and put back on line.

Pilot Flying J Travel Center

Customer Service Team Member
11.2023 - 06.2024

Job overview

  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
  • Elevated customer retention rates through exceptional problem-solving skills and personalized support.
  • Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and provided backup support for organizational leadership.
  • Educated customers about billing, payment processing and support policies and procedures.

Urban Outfitters, Inc.

Picker
10.2020 - 01.2021

Job overview

  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Used RF scanners to track orders and verify accuracy.
  • Verified proper labeling and identification on all orders before shipment.
  • Scanned and verified UPC codes for all products to aid in identification.
  • Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
  • Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
  • Sorted and organized items in designated areas for easy access.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Safely and securely loaded items to prevent damage during transport.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

Dart Container Corporation
Leola , PA

Machine Operator/Printing
02.2004 - 03.2005

Job overview

  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Quickly shut down equipment in emergency situations following protocols.
  • Tightened or loosened fountain thumbscrews to adjust ink flow.
  • Mounted paper rolls on reels and inserted ends into automatic feed mechanisms.
  • Set up and operated printing press machines.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Checked job information at each press to verify that correct ink was delivered.
  • Loaded and positioned unprinted materials.
  • Proofed all job orders, securing client approval prior to production.
  • Reviewed completed orders for quality and accuracy.
  • Promptly removed completed loads from press.
  • Maintained register during make-ready and productions processes.
  • Successfully completed monthly safety training sessions.

Annville international
Columbia , PA

Foundry Worker
02.2000 - 08.2001

Job overview

  • Observed operations of automatic molding machinery to detect and correct jams or malfunctions.
  • Upheld high quality standards by designing inspection protocols for finished products.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Cultivated interpersonal skills by building positive relationships with others.

McDonald's
New Holland , PA

Shift Manager
07.1997 - 12.1999

Job overview

  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Supervised ongoing daily production phases.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Education

South University of Savannah
Savannah, GA

Bachelor Of Laws from Paralegal Studies

University Overview

Dean's List Twice

Honors Twice

Class online

J.P. McCaskey High School
Lancaster, PA

GED from Gender Studies
06.2007

Skills

  • Product sort
  • Packaging
  • Incline grading
  • Subject matter expertise
  • Teamwork and collaboration
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Self motivation
  • Task prioritization

Timeline

Grader

Mastrandoni's Produce
08.2024 - 02.2025

Customer Service Team Member

Pilot Flying J Travel Center
11.2023 - 06.2024

Picker

Urban Outfitters, Inc.
10.2020 - 01.2021

Lawn Maintenance Laborer

A Boy and A Girl Lawncare Co. LLC.
04.2020 - 08.2023

Demolition Laborer

Delda Demolition
06.2014 - 08.2023

Machine Operator/Printing

Dart Container Corporation
02.2004 - 03.2005

Foundry Worker

Annville international
02.2000 - 08.2001

Shift Manager

McDonald's
07.1997 - 12.1999

South University of Savannah

Bachelor Of Laws from Paralegal Studies

J.P. McCaskey High School

GED from Gender Studies
Shawna MillisockCustomer Service