SHAWNA M. JOHNSON
Franklin,WI
Summary
With 35+ years of experience, accomplished international supervisor ready to excel in a leadership role. Focus on driving revenue growth and achieving operational excellence. Strong background in logistics operations, supply chain management, and business development with excellent business acumen. Specializes in all modes of transport import/export. Highly motivated and entrepreneurial. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
28
28
years of professional experience
Work History
Ocean Supervisor
Watchpoint Logistics DBA Armstrong
04.2024 - Current
- Oversaw daily operations of the International department, ensuring smooth workflow and timely completion of tasks.
- Set KPIs, built benchmarks and measured performance on recurring basis.I established key performance indicators for all areas of the company, and I ensured that we met the 95% average set.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Managed relationships with third-party logistics providers, ensuring timely deliveries and quality service
- Negotiated contracts with vendors and suppliers. Succesfully negotiated 2 contracts
- Supported sales efforts by providing pre-sales assistance and post-sales follow-up as needed. Results successful onboarding of customers.
Ocean Supervisour
Mainfreight USA DBA Safermile
06.2019 - 03.2024
- Delivered high quality training for new team members Import/Export
- Established rapport with clients, vendors, suppliers, ensuring strong relationships were maintained
- Managed daily operations of department or company
- Ensured compliance with industry regulations and company policies
- Negotiated 5 contracts with vendors and suppliers
- I established key performance indicators(KPI) for all areas of the company.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supply Chain Analyst II
Ruan Freight Management
09.2018 - 02.2019
- Implemented process improvements that led to increased efficiency within supply chain department
- Trained 10 new team members on company-specific systems, tools, and best practices for managing supply chain
- Managed relationships with third-party logistics providers, ensuring timely deliveries and quality service
- Monitored supplier performance metrics and initiated corrective actions as needed
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
- Optimized supply chain processes by implementing data-driven analysis and forecasting methods.
Logistics Senior Analyst
Madden Communications
10.2017 - 05.2018
- Set KPIs, built benchmarks and measured performance on recurring basis
- Designed databases and spreadsheets for business needs
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards
- Managed supply levels to keep adequate inventory in stock while avoiding overstock or obsolete inventory
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
PM Night Supervisor
Towne Airfreight
03.2010 - 03.2017
- Facilitated communication between cross-functional teams to ensure clear understanding of objectives and priorities
- Developed project plans outlining scope, goals, deliverables, resources, and timelines
- Assigned tasks to project team members and monitored progress to ensure timely completion
- Trained team members on project management tools, processes, and best practices to improve overall efficiency
- Managed cross-functional teams for successful project completion within budget and timeline constraints.
- Championed best practices in project management across the organization, leading to increased consistency and improved overall performance.
Import/ Export operations
Bax Global /DB Schenker
03.2005 - 03.2010
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Identified issues and solutions to eliminate backlog and maximize workflows
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Import Supervisor
Brahm & Krenz International LTD
09.1997 - 03.2005
- Communicated with clients regarding shipment updates and potential problems
- Trained 15 new employees on company policies and procedures related to import/export processes.
- Assisted in development of standard operating procedures for import/export department
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
Education
National Customs Brokers Association
California 01.2023
Master of Business Administration - Supply Chain & Logistics
Alverno College
Milwaukee07.2019
Bachelor of Arts - International Business, Global Studies
Alverno College
Milwaukee05.2017
Spanish Culture & Language immersion -
University of Valladolid
Valladolid Spain05.2014
Skills
- Quality Improvement Initiatives
- Analytical Problem-Solving
- Service Excellence
- Client Relationship Management
- Versatile Work Approach
- Process Improvement
- Coaching and Guidance
- Results Driven
- Team Leadership
- Strategic Development
Timeline
Ocean Supervisor
Watchpoint Logistics DBA Armstrong
04.2024 - Current
Ocean Supervisour
Mainfreight USA DBA Safermile
06.2019 - 03.2024
Supply Chain Analyst II
Ruan Freight Management
09.2018 - 02.2019
Logistics Senior Analyst
Madden Communications
10.2017 - 05.2018
PM Night Supervisor
Towne Airfreight
03.2010 - 03.2017
Import/ Export operations
Bax Global /DB Schenker
03.2005 - 03.2010
Import Supervisor
Brahm & Krenz International LTD
09.1997 - 03.2005
National Customs Brokers Association
Master of Business Administration - Supply Chain & Logistics
Alverno College
Bachelor of Arts - International Business, Global Studies
Alverno College
Spanish Culture & Language immersion -
University of Valladolid
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