Organized Records Clerk with a 25-year background in performing clerical and file management work. In-depth knowledge of all filing systems and an excellent ability to maintain confidential files. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to work well independently or in team environments.
Hi, I’m
Shawna Mora
Seagoville,TX
Summary
Overview
31
years of professional experience
Work History
Credit Union Of TexasDallas, TX
Records Clerk
07.1993 - 11.2018
Job overview
- Performed general administrative duties, including copying, faxing and filing.
- Coordinated the distribution of materials to various locations.
- Answered telephone calls to field inquiries from members, vendors and various other department callers seeking information.
- Composed email messages, memos and release of lien, letters of guarantee and proofread all documentation to provide correspondence with zero mistakes.
- Communicated with staff and coworkers frequently about special needs and requests.
- Worked independently and under guidance to master general clerical tasks.
- Updated records with new information.
- Maintained high levels of confidentiality to maintain customer confidence and protect operations.
Rodeo Drive Veterinarian HospitalMesquite, TX
Kennel Technician
04.2014 - 10.2016
Job overview
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Mixed and administered special formulas to individual animals based on unique needs.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Observed animal details such as size, condition, behavior and eating habits and documented data.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Provided top-notch customer service to every customer and exceptional care to all animals.
Fazio'sMesquite, TX
Cashier
03.1988 - 06.1993
Job overview
- Engaged customers warmly and provided immediate and dedicated assistance.
- Kept accurate and secure cash drawers by putting away large bills and keeping optimal levels of small bills and change.
- Reconciled cash drawer at start and end of each shift, accounting for any errors and resolving discrepancies to maintain accuracy.
- Kept current on sales by reviewing weekly sales circulars and monitoring pricing changes.
- Arranged and stocked merchandise.
Education
North Mesquite High SchoolMesquite, TX
High School Diploma
1991
University Overview
- Continuing education in Marketing.
Eastfield CollegeMesquite, TX
from Marketing
University Overview
Skills
Timeline
Kennel Technician
Rodeo Drive Veterinarian Hospital
04.2014 - 10.2016
Records Clerk
Credit Union Of Texas
07.1993 - 11.2018
Cashier
Fazio's
03.1988 - 06.1993
North Mesquite High School
High School Diploma
Eastfield College
from Marketing
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