Shawna Morris
Harrisville,MI
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
6
6
years of professional experience
Work History
NEMT Coordinator
ACCOA
207 Church St Lincoln MI 48742
09.2020 - 06.2023
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Set up transportation for non emergency medical clients for the state of Michigan.
- Assigned trips to the drivers using a software system to their tablets.
- Used job-related software to draft and finalize written correspondence and documentation.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Responsible for vehicle maintenance tracking and any repairs needing to be made.
Office Manager
ACCOA
207 Church St Lincoln MI 48742
07.2017 - 09.2019
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Certified Community Health Care Worker
MICHWA
Medicaid Medicare Counselor
MMAP
No Degree - Paralegal Studies
Hardcort Business School
1986
High School Diploma -
Lakes High School
Tacoma, WA1979
Skills
- Customer Service Management
- Company Guidelines
- Verbal and Written Communication
- Board Reporting
- Department Coordination
- Best Practice Implementation
- Discretion and Confidentiality
- Coordinating with Supervisors
- Emergency Response Coordination
- Customer Service
Timeline
NEMT Coordinator
ACCOA
09.2020 - 06.2023
Office Manager
ACCOA
07.2017 - 09.2019
Certified Community Health Care Worker
MICHWA
Medicaid Medicare Counselor
MMAP
No Degree - Paralegal Studies
Hardcort Business School
High School Diploma -
Lakes High School