Shawna Murray

Results-focused professional offering 17 years of health care knowledge and 9 years of leadership experience. Personal commitment in areas such as strategic development, execution and driving positive outcomes. Experience in management roles in businesses with value chains and commitment to loyalty.

• Created a flex scheduling system for remote work employees. Ensuring success for the company while boosting productivity and morale.
• Created accountability sheets for both Private and VFC vaccine administrations and all drug administrations.
• Designed and implemented a hands-on training program for front office assistants with a training sign-off packet for record and accountability.
• Trained new hire front office staff
• Created a front office policies and procedures
• Implemented a pre-service call protocol and increased patient responsibility balance collections by 39%.
• Created a streamlined End of Day process for EPIC.

Oversee the office management and patient relations in multiple fast-paced medical settings., Coordinating the rotation and schedule of office staff and providers., Supervision of balancing and closing of cash drawers., End of Day processing, closing and depositing., Clearing of patient, claim edit, charge review and referral workqueues., Training of front and back office staff., Resolution of billing issues on both the patient and clinical side., Skilled in electronic scheduling, billing and insurance claim processing., In-office surgical setup and patient preparation., Triage skills., Preparing patients and rooms for examinations, acquiring medical histories and explaining treatment and surgery procedures., Assisting in out-patient procedures and minor surgeries., Obtaining medical diagnostic testing and lab requisitions., Maintaining inventory and supplies for back office, medical equipment, medications samples. EMR, EHR, ATHENA, EPIC,NexGen, Med Syst, Citrix Systems, ADP payroll system, Practice Management Systems and Basic Software Programs.

• Service Excellence
• Billing
• EHR/EMR
• Marketing
• Payroll
• Customer Service
• Human Resources
• Office Management
• Operations
• Accounting
• Training

• Responsible for functioning as a hands-on working leader with providers and staff.
• Plans, assigns and oversees the daily activities of 19staff and coordinates multiple practices
• Responsible for maintaining sufficient staffing levels and adequate supplies needed to run the day-to-day operations of multiple practices.
• Duties require significant judgment in the application of established practice rules and procedures.