SHAWNA MUSCHAMP
ROCKFORD
Summary
An experienced administrative assistant seeking employment, providing office coordination.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Wesley Willows
Rockford
09.2023 - 06.2025
- Coordinating and implementing work orders that came in via email, tasks, or phone calls.
- Inventories and orders related to the renovations of homes.
- Schedule and meet with contractors for specific services.
- Compile contractor invoices, approve invoices, and file.
- Data entry of renovations and services billed.
- Manage the teams' completion of tasks.
Scheduler
Pinnacle Dermatology LLC
Lombard
08.2020 - 09.2023
- Answer high call volume for a premier medical office, scheduling for 17 states.
- Make outbound calls to schedule tests or procedures, such as lab work or radiation treatment, based on physician orders.
- Interview patients over the phone to complete documents, case history forms, and input and verify insurance information to collect co-pays.
- Scheduled surgical MOHS procedures, cosmetic procedures, and general dermatology appointments for this practice.
- Assist in setting up payment plans, as well as take payments.
Administrative Assistant I
Saint Anthony Hospital
Rockford
03.2018 - 05.2020
- Responsible for calendar management, requiring interaction with both internal and external executives, assistants, and consultants to coordinate a variety of complex meetings.
- Prepares, proofreads, and edits all outgoing correspondence (letters, funding proposals, etc.).
- Record meeting notes then prepare actionable summaries for executive and board meetings.
- Assists the CEO with all Board of Directors meetings and committee meetings; assists with Board recruitment and onboarding of new members.
- Creates, organizes, and maintains Board of Director meeting packets and distributes them to board members and appropriate parties; plans and organizes Board meeting meals and drinks.
- Assists the CEO in the coordination of community events and various staff and leadership events (i.e., Trunk-or-Treat, Week, and Scavenger Hunts).
- Prioritizes and manages multiple projects simultaneously and follows through on issues in a timely manner.
- Purchasing various items related to board or staff meetings and events.
Education
High School Diploma or Equivalent - General Studies
Harlem High School
Machesney Park, IL, United States05.2004
Skills
- Data entry
- Invoice management
- Scheduling appointments
- Email correspondence
- Document preparation
- Customer service
- Project coordination
- Inventory management
- Contract negotiation
- Time management
- Team collaboration
- Task prioritization
- Workflow optimization
- Executive management support
- Meeting arrangements
- Health insurance processing
- Inventory supplies
Timeline
Administrative Assistant
Wesley Willows
09.2023 - 06.2025
Scheduler
Pinnacle Dermatology LLC
08.2020 - 09.2023
Administrative Assistant I
Saint Anthony Hospital
03.2018 - 05.2020
High School Diploma or Equivalent - General Studies
Harlem High School