Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer

Shawna Neal

Leesville,LA

Summary

Proven leader and efficient problem-solver, I significantly enhanced service speed and customer satisfaction at Samburgers by optimizing team strengths and streamlining operations. Skilled in food preparation and customer service, my approach led to innovative menu development and a notable increase in brand visibility. Demonstrates exceptional teamwork and collaboration, ensuring compliance with health regulations and achieving high cleanliness standards.

Overview

1
1
Certification

Work History

Food Truck Manager

Samburgers
  • Streamlined order processing with improved systems organization, resulting in faster service times for customer's
  • Optimized workflow by assigning tasks based on individual strengths and skills among the team members.
  • Assisted in menu development, incorporating customer feedback to drive innovation within the food truck offerings.
  • Developed strong vendor relationships for better pricing, product availability, and overall business support.
  • Adapted quickly to changing conditions or unexpected challenges during events or operating hours without compromising service quality.
  • Ensured compliance with all required permits/licenses by staying up-to-date on regulatory requirements.
  • Managed inventory levels for cost control, ordering supplies as needed to maintain efficient operations.
  • Boosted customer satisfaction by implementing creative menu options and streamlining food preparation processes.
  • Ensured optimal food quality through consistent monitoring, proper storage techniques, and routine inspections.
  • Increased brand visibility through social media management, engaging with customers online to build loyalty.
  • Oversaw daily financial tasks such as cash handling, recordkeeping, and reporting to ensure accuracy and transparency in all transactions.
  • Trained new staff members on company policies, procedures, and safety guidelines for smooth onboarding experiences.
  • Maintained high standards of cleanliness and sanitation, adhering to local health codes and regulations.
  • Conducted regular equipment maintenance checks to prevent downtime due to malfunctions or breakdowns.
  • Delivered exceptional customer service by addressing issues promptly and professionally during peak service times.
  • Greeted customers, answered menu questions and responded to complaints.
  • Accepted orders and packed food for takeout and delivery.
  • Assisted food prep and assembly on line and served Number customers per day.
  • Hired and supervised food truck prep cooks, cashiers and service window attendants.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Bar Staff Member

Club Legend
  • Collaborated with team members to ensure smooth service during peak hours.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
  • Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
  • Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
  • Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
  • Improved workflow efficiency by maintaining a well-organized work station with necessary supplies and equipment.
  • Participated in staff meetings and provided valuable input on ways to improve overall bar operations.
  • Demonstrated knowledge of various beverages, confidently providing recommendations based on customer preferences.
  • Maintained a clean and organized bar area for an enjoyable customer experience.
  • Promoted special events at the bar through engaging conversations with customers and social media updates.
  • Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
  • Maximized sales by recommending specialty drinks and menu items to customers.
  • Enhanced overall beverage offerings by staying current on industry trends and suggesting new menu additions based on consumer preferences.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

CNA

Woodlands Assisted Living
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

Kitchen Manager

Bubbaques
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.

Kitchen Assistant Manager

Fatboy & Skinnys
  • Ensured compliance with all local regulations related to food handling, storage, and preparation procedures.
  • Optimized employee scheduling based on anticipated business levels to ensure adequate staffing during peak hours.
  • Collaborated with the head chef to develop new menu items, driving restaurant sales growth.
  • Reduced food waste by implementing effective inventory management practices and portion control techniques.
  • Trained new kitchen staff members, fostering a positive team culture and improving overall productivity.
  • Increased kitchen output by analyzing workflow patterns and adjusting tasks as necessary.
  • Maintained a safe and sanitary work environment, adhering to strict health and safety guidelines.
  • Assisted in overseeing all aspects of food production while maintaining a clean and organized workspace.
  • Monitored food quality throughout meal preparation process from ingredient selection through plating.
  • Improved kitchen efficiency by streamlining processes and optimizing staff schedules.

Mower Operator

Robert Smith
04.2022
  • Delivered consistently high-quality workmanship across a range of residential, commercial, and public properties while adhering to established safety protocols at all times.
  • Maintained a safe working environment with diligent equipment checks and hazard assessments before each job.
  • Improved overall work efficiency by implementing best practices in mower operation and maintenance procedures.
  • Minimized equipment downtime by conducting routine preventative maintenance on all mower components.
  • Increased customer satisfaction by providing thorough, timely, and detail-oriented mowing services.
  • Enhanced lawn quality by performing precise mowing operations and consistent maintenance routines.
  • Completed large-scale mowing projects within tight deadlines, ensuring client expectations were met or exceeded.
  • Developed strong client relationships through clear communication, professional demeanor, and reliable service delivery leading to repeat business and referrals.
  • Expanded service offerings to include additional landscaping tasks such as trimming, edging, and mulching when required by clients or projects.
  • Adapted quickly to changing weather conditions or unexpected obstacles during the course of a project without compromising the finished results.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Maintained and serviced lawn care equipment to enhance longevity.
  • Developed lasting customer relationships and grew network over time.
  • Maintained routine landscaping schedules to boost lawn health.
  • Provided education on lawn care products and services to help clients better understand ways to maintain lawns.
  • Developed estimates and presented customers with bids for lawn care services to help with planning.
  • Removed debris and waste from outdoor areas.
  • Cut trees and shrubs to shape and maintain landscape.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Maintained gardening tools by replacing blades and fluids.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.

Education

Associate Degree In Nursing - Nursing

McNeese State University
Lake Charles, LA

Diploma - Basic Studies

Hornbeck High School
Hornbeck, LA
05.2009

Skills

  • Food Preparation
  • Cleanliness standards
  • Food presentation
  • Health regulations
  • Menu development
  • Customer Service

Certification

CPR

Timeline

Mower Operator

Robert Smith
04.2022

Food Truck Manager

Samburgers

Bar Staff Member

Club Legend

CNA

Woodlands Assisted Living

Kitchen Manager

Bubbaques

Kitchen Assistant Manager

Fatboy & Skinnys

Associate Degree In Nursing - Nursing

McNeese State University

Diploma - Basic Studies

Hornbeck High School

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Shawna Neal