Shawna Nixon

Property Manager

Tower Realty Partners

Yucaipa, CA

10.2023 - 11.2024

Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Managed all maintenance requests from tenants in a timely manner.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Processed evictions when necessary in accordance with state laws and procedures.
Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Handled resident complaints and expedited maintenance requests.
Collected monthly assessments, rental fees, deposits and payments.
Met with prospective tenants to show property and assess applications or sign leases.
Completed lease applications and verifications, notifying prospects of results.
Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Managed day-to-day activities involving tenants, subcontractors and property management.