SHAWNA ODOM
Baytown,TX
Summary
A goal-oriented professional adept at handling various job responsibilities with accuracy. Dedicated Front Office Supervisor known for providing outstanding service and promptly addressing inquiries. Exhibits a positive demeanor and a willingness to adjust to diverse circumstances. Proactive individual offering executive assistance and team management for business functions. Reliable and meticulous in handling multiple duties and priorities. Extensive background encompasses office administration, financial accounting, invoicing, accounts receivable, dispatch operations, database administration, vendor discussions, and contract oversight. Acknowledged for exceptional customer service and teamwork skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Server
Toca Madera
Houston, TX
03.2024 - Current
- Trained and mentored new servers on menu items and service standards.
- Managed opening and closing duties to facilitate restaurant operations.
- Collaborated with management on staff scheduling and training initiatives.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
Assistant Manager
Avalanche Food Group
Houston, TX
05.2020 - 04.2025
- Ordering and monitoring inventory for daily and weekly consumption
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Tracked monthly sales to generate reports for business development planning.
Warranty Administrator
Audi Central Houston
Houston, TX
06.2018 - 05.2020
- Reviews repair orders written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
- Processed warranty claims efficiently using Audi's proprietary software systems.
- Flags the appropriate technicians for the hours earned on the operations they performed according to manufacturer policies and procedures.
- Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
Office Manager
Royal Collision Body Shop
Houston, TX
11.2015 - 11.2018
- Assisted with the preparation of budgets, forecasts and financial statements.
- Managed monthly expenses and budgeting.
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Coordinated scheduling for vehicle repairs and communicated with customers effectively.
- Prepared weekly certified payroll reports by processing timecards for paychecks.
- Ordered supplies and equipment to maintain adequate inventory levels.
Education
Some College (No Degree) - Associates of Science
Lone Star College
Houston, TXSkills
- TABC certified
- SERVSAFE certified
- CPR certified
- Microsoft Excel
- Microsoft Office
- CDK
- 10-key proficiency
- Quick books
Certification
- Microsoft Excel-Word-PowerPoint
- TABC certified
- SERVSAFE
- CPR certified
Timeline
Lead Server
Toca Madera
03.2024 - Current
Assistant Manager
Avalanche Food Group
05.2020 - 04.2025
Warranty Administrator
Audi Central Houston
06.2018 - 05.2020
Office Manager
Royal Collision Body Shop
11.2015 - 11.2018
Some College (No Degree) - Associates of Science
Lone Star College
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