Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHAWNA ODOM

Houston,TX

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Scheduling Coordinator

Cap Jets
06.2022 - Current
  • Maintained operations compliance with FAA, TSA and airport regulations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed effective scheduling processes to achieve production objectives.
  • Interviewed individuals to complete documents, case histories or forms.
  • Inventoried aircraft amenities and completed order list for turnaround.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Created and maintained flight and events logs, aircrew flying records and records of incoming and outgoing flights.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.

General Manager of Operations

Kong’s Bar & Grill
01.2020 - 06.2022
  • Managed compliance with city, state and local authorities.
  • Ordering and monitoring inventory for daily/ weekly consumption
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Monitored cash intake to reduce discrepancies.
  • Monitored patron alcohol consumption to encourage safety.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Poured wine, beer and cocktails for patrons.
  • Created signature beverages to increase revenue and patron loyalty.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Designed sales and service strategies to improve revenue and retentions.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Tracked monthly sales to generate reports for business development planning.
  • Directed initiatives to improve work environment, company culture or overall business strategy.

Warranty Administrator

Audi Central Houston
06.2018 - 12.2019
  • Reviews repair orders written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
  • Returns improperly completed repair orders to the person originating the document for correction and/or completion as necessary.
  • Determines and enters the applicable labor operation codes, failure codes, parts stamps and/or other administrative data required and enter them on the repair orders.
  • Interprets and translated technician's comments into damage codes/operation codes.
  • Locates damage codes for warranty repairs.
  • Flags the appropriate technicians for the hours earned on the operations they performed according to manufacturer policies and procedures.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for customers.
  • Reconciled warranty receivables with payments using appropriate accounting schedules.
  • Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.

Office Supervisor

World Fab Solutions, Inc.
06.2016 - 12.2017
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Set up and maintained physical and electronic filing systems.
  • Processed financial documents including contracts, expense reports and invoices.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Tracked expenses and documented records using Excel and Quickbooks.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Delivered optimal administrative, customer service and case management support.
  • Managed daily invoices, reports and proposals.
  • Coordinated multiple schedules using online calendaring system.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Managed and tracked expenses to meet company budget requirements.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Maintained computer and physical filing systems.
  • Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.

Front Desk Supervisor

Royal Collision Body Shop
06.2015 - 05.2016
  • Perform administrative and general clerical work.
  • Writing quotes for damaged vehicles
  • Managed monthly expenses and budgeting.
  • Answered phones and help with customer's concerns or questions about vehicle.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Maintained accurate department and customer records.
  • Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
  • Prepared weekly certified payroll reports by processing timecards for paychecks.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Created monthly meetings for cashiers and membership desk associates.

Education

Associate of Applied Science -

Lone Star College
Houston, TX
06.2020

Skills

  • Appointment booking
  • Accounts Payable and Accounts Receivable
  • Recall notifications
  • Damage coding
  • File and data retrieval systems
  • Scheduling and calendar management
  • Data entry
  • 10-key proficiency
  • Supervision & leadership
  • Customer service
  • Quick books
  • Conflict Resolution
  • Verbal and Written Communication
  • Administrative Duties
  • Information Updates
  • Travel Coordination
  • Scheduling
  • Bookkeeping

Certification

  • Microsoft Excel-Word-PowerPoint
  • TABC certified
  • SERVSAFE
  • CPR certified

Timeline

Scheduling Coordinator

Cap Jets
06.2022 - Current

General Manager of Operations

Kong’s Bar & Grill
01.2020 - 06.2022

Warranty Administrator

Audi Central Houston
06.2018 - 12.2019

Office Supervisor

World Fab Solutions, Inc.
06.2016 - 12.2017

Front Desk Supervisor

Royal Collision Body Shop
06.2015 - 05.2016

Associate of Applied Science -

Lone Star College

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