Hi, I’m
Shawna Owens
Lebanon,TN
Summary
Highly motivated and intuitive Corporate Officer with 13 years of management experience overseeing an organization’s business communications, accounting, and financial bookkeeping, including accounts receivables and payables, collections, loan processing, customer account status, sales and marketing activities, employee training, and overall project management. Remains current and knowledgeable regarding state and federal regulations through training and research of new collections and lending laws. Proficient in coordinating and standardizing the efforts and processes of multiple locations. Motivational and positive leaders help develop high-performing teams to meet an organization’s objectives. Exceptional communication skills are demonstrated through written and verbal interactions.
Overview
19
years of professional experience
Work History
Anderson Ford and Lincoln
Administrative Assistant
01.2017
Job overview
- A transition period of 6 weeks. Reliable and knowledgeable service and parts cashier, and rental car associate. Dealership Receptionist responsible for multi-phone lines, down payments, payoffs, dealer plates, and auditing logs daily.
- Managed up-to-date registration and title processing for vehicles on lot and brought current expired registrations and titles.
- Audit financial applications for errors and incomplete information.
Lowe’s
Return to Merchant (RTM)
01.2010
Job overview
- Liaised between vendors and manufacturers to obtain credit on returned merchandise.
- Increased vendor refunds for damaged products by 18% over the previous year by holding vendors accountable.
- Prepared documentation for repair items, and buybacks, and helped examine truckloads of merchandise.
- Processed RTMs on labor and returned special order sales (SOS) if no credit was added to the resale list.
Arizona Auto Lenders
Compliance Officer-Corporate Accounting
04.2017 - Current
Job overview
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
- Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
AZ Loans/Arizona Auto Lenders/Max Cash
Compliance Officer/Branch Manager/Collections Manager/Marketing Manager/Corporate Accounting
01.2017 - Current
Job overview
- Monitored and reviewed all contracts and agreements to ensure that all policies and procedures were followed. Stayed up to date with current laws and industry regulations, provided beneficial advice and support to the operations manager and owner of the company.
- Reviewed published journals, and articles published by the Consumer Financial Protection Bureau. Maintained and updated compliance database; conducted monthly reports and presented findings to managers.
- Process loans in compliance with federal and state laws. Assist the District Operations Manager, as needed, and consult with the CEO on risk management purchases. Accountable for legal processing for repossessed vehicles and assets. Ensure daily deposits, and accounts receivable and payable are updated daily. Audit customer account status, and manage business communications through traditional mail, email, and social media.
- Direct marketing activities and new employee training for 9 locations.
- Project Management for all branch activities.
- Preparing Financial Statements & Reports—Ensure compliance with accounting standards and regulations
- Analyze financial data and provide insights to management—Monitor and reconcile accounts
- Continue....
Lowe’s Home Improvement
Head Cashier/Administrative Manager
01.2008 - 01.2017
Job overview
- Responsible for closing procedures, auditing end-of-day reports, and adjusting and overseeing bank deposits.
- Key team members 10 created a Mentor Program to improve employee retention.
- Conducted inventory checks, auditing, and managing exchange procedures for defective products.
Lowe’s
Install Sales Coordinator
01.2014 - 01.2016
Job overview
- Increased Installed Sales close by 12% over the previous year by following up on ongoing issues.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Built relationships with customers and community to establish long-term business growth.
Lowe’s
Customer Service Associate
01.2012 - 01.2014
Job overview
- Increased blind sales by 10% over the previous year by strategically selling Special Order Blinds.
Lowe’s
Head Cashier
01.2010 - 01.2012
Job overview
- Key member of a team of 12 responsible for employee training on cutting machine hazards and operations.
Lowe’s
Administrative Clerk
01.2008 - 01.2010
Job overview
- Organized business files including financial documents, transaction papers, and product reports. Provided concise information to clients, prepared refunds, administered equipment rentals, and assessed client queries.
- Managed daily opening and closing of registers, tallied cash withdrawals, and prepared daily deposits.
- Assisted customers and assessed client issues regarding unsatisfactory products and prepared correction paperwork for unprocessed and failed transactions.
Visterra Credit Union
Administrative Clerk/Loan Collections
01.2007 - 01.2008
Job overview
- Monitored and ensured all delinquent accounts were paid and closed. Accommodated client inquiries and provided assistance with debt repayment plans and adjustments. Reviewed credit checks and financial capabilities and advised lenders. Placed accounts on repossession status if non-compliant with payment terms.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
Education
Capella UniversityMinneapolis, MN
Master of Business Administration
03.2023
Capella UniversityMinneapolis, MN
Bachelor of Business Management/Leadership from HR Management and Finance
06.2020
University Overview
Graduated with Honors
InterCoast CollegeRiverside, CA
Diploma in Computerized Accounting
01.2003
Skills
- Account Management
- Accounts Payable and Receivables
- Attention to Detail
- Bookkeeping
- Branch Management
- Building Client Relationships
- Communication Skills
- Business & Operation Risks
- Critical Thinking
- Executive Management Support
- B2B Marketing
- General Ledger
- Income and Balance Sheets
- Interpersonal Skills
- Audits of adherence to standards
- Analysis Skills
- Payroll
- Problem-Solving
- Project Management
- QuickBooks
- Regulatory Compliance
- Sales and Marketing
- Risk Management strategies & processes
Accomplishments
- Increased OPB (Open Principal Balance) $200K (May 2018) to $835K (May 2023) (Arizona Auto Lenders/Max Cash)
- Collected 90% of all loans processed (Arizona Auto Lenders/Max Cash)
- Compliance officer responsible for auditing all loans processed throughout 8 Arizona locations.
- Branch Manager is responsible for account status, business communications, collections, marketing, loan processing, accounts receivables and payables, title clerk duties, and overall project management. (Arizona Auto Lenders/Max Cash)
- Corporate Collections Manager is responsible for account collections, repossession of accounts, and charge-off of accounts for 9 locations. (Arizona Auto Lenders/Max Cash)
- Ensured daily deposits are securely made for 5 location dealerships including payoffs and balancing the books. (Anderson Ford and Lincoln)
- Administrator and trainer for 25 – 50 cashiers and sales floor associates. (Lowe’s, Redlands, CA)
Awards
MBA Honors Society - Capella University 2020-2023, Cum Laude Graduate - Capella University 2016 – 2020, Capella University 2016 – 2020 - Dean’s List 15/16 Quarters, Delta Mu Delta: Xi Delta Chapter Capella University 2019 - International Honor Society in Business
Timeline
Compliance Officer-Corporate Accounting
Arizona Auto Lenders
04.2017 - Current
Administrative Assistant
Anderson Ford and Lincoln
01.2017
Compliance Officer/Branch Manager/Collections Manager/Marketing Manager/Corporate Accounting
AZ Loans/Arizona Auto Lenders/Max Cash
01.2017 - Current
Install Sales Coordinator
Lowe’s
01.2014 - 01.2016
Customer Service Associate
Lowe’s
01.2012 - 01.2014
Return to Merchant (RTM)
Lowe’s
01.2010
Head Cashier
Lowe’s
01.2010 - 01.2012
Head Cashier/Administrative Manager
Lowe’s Home Improvement
01.2008 - 01.2017
Administrative Clerk
Lowe’s
01.2008 - 01.2010
Administrative Clerk/Loan Collections
Visterra Credit Union
01.2007 - 01.2008
Capella University
Master of Business Administration
Capella University
Bachelor of Business Management/Leadership from HR Management and Finance
InterCoast College
Diploma in Computerized Accounting
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