Shawna Ozog
Glendale,AZ
Summary
- Detail-oriented team player with strong organizational skills.
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
House Cleaner
Crystal Clear Cleaning Services
Tempe, AZ
01.2022 - Current
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Interacted pleasantly with clients and guests when performing daily duties.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
Project Manager
Transcosmos Omniconnect LLC
Tempe, AZ
01.2022 - 12.2024
- Determined project staffing needs and led resource management.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Created team objectives and roles with specific goals outlined for each individual.
- Drafted project construction schedule and updated as job progressed.
Provider Services Representative
United Health Group - Optum Health
Phoenix, AZ
11.2019 - 11.2021
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Checked on members benefits and eligibility and claim status for Providers
- Identified discrepancies between invoices received from providers versus payments made by the company.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained detailed records of client communications in the company's database system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided customer service to clients regarding their insurance coverage and billing inquiries.
Transportation Coordinator
Veyo Transportation
Phoenix, AZ
02.2017 - 07.2019
- Answer inbound calls from Medicaid members to assist them with scheduling transportation to their medical appointments
- Collect members' personal information to input data into system to ensure they receive accurate and quality service
- Submit external referrals to various services to meet member's unique needs
- Educated enrolled members and their family on system services and resources available
- Taught members and their families to help them partner with services and community supports
- Document special instructions I the members chart to ensure accurate records
- Partner with internal and external agencies, and insurance plans to coordinate care for members so they receive the all of their benefits
- Use customer service skills such as friendliness, active listening, attentiveness, validation and compassion
- Practice excellent time management skills
- Provided timely transportation of diverse clients to healthcare facilities.
Porter
Painted Trails Apartments (RK Properties)
Gilbert, AZ
02.2014 - 01.2017
- Provided proper upkeep of planters, paved areas or other grounds features.
- Removed hazardous objects from the grounds, such as broken glass.
- Collected litter from the grounds on a regular basis.
- Responded promptly to emergency requests at any time during shift hours.
- Kept business entrances clean, tidy and professional in appearance.
- Cleared leaves, trash and debris from steps, walkways and areas around building entrances and exits,
- maintaining cleanliness and appearance of premises.
Cashier Team Lead
Circle K
Phoenix, AZ
03.2010 - 12.2013
- Monitored cashier performance, providing feedback as needed.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Checked personal identifications during alcohol and tobacco sales.
- Processed sales transactions to prevent long customer wait times.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
Warehouse Supervisor
Mass Closeouts
Phoenix, AZ
01.2006 - 01.2010
- Presented and explained work orders to team.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Developed plans for reorganizing storage areas as necessary based on product volume changes.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
Education
High School Diploma -
Westview High School
Avondale, AZ05.2002
Some College (No Degree) - Business Administration And Management
Glendale Community College
Glendale, AZSkills
- Clearly convey information and ideas to individuals or groups in a manner that helps them understand and retain the message
- Able to write clearly;
- documents assignments;
- provides regular operational / projects status updates
- Setting goals and targets for yourself;
- adjusts work or project priorities to take account of changing circumstances
- Conflict resolution skills
Additional Information
SKILLED USING OUTLOOK, MICROSOFT WORD, EXCEL, ETS, B360, NEXIDIA,
CAN TYPE 50 WORDS PER MINUTE
Contact
Avondale, AZ 85323
Education
Avondale, AZ
Timeline
House Cleaner
Crystal Clear Cleaning Services
01.2022 - Current
Project Manager
Transcosmos Omniconnect LLC
01.2022 - 12.2024
Provider Services Representative
United Health Group - Optum Health
11.2019 - 11.2021
Transportation Coordinator
Veyo Transportation
02.2017 - 07.2019
Porter
Painted Trails Apartments (RK Properties)
02.2014 - 01.2017
Cashier Team Lead
Circle K
03.2010 - 12.2013
Warehouse Supervisor
Mass Closeouts
01.2006 - 01.2010
High School Diploma -
Westview High School
Some College (No Degree) - Business Administration And Management
Glendale Community College