Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Para

Whiteland,Indiana

Summary

Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

22
22
years of professional experience

Work History

Business Office Manager

Northwestern Mutual
01.2024 - 04.2025
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
  • Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
  • Ensured compliance with company policies and industry regulations through regular audits and process updates.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.

Sales Coordinator – Customer Service Representative

Jobsite Supply (Jobsite Formwork)
05.2012 - 10.2023
  • Served as primary contact for customer inquiries, proactively providing updates and resolving issues with a customer-first mindset.
  • Managed and supported all aspects of customer accounts and the order process including order placement and order entry, follow-up with customer, price verification and product inquiries.
  • Communicated with customer and sales personnel about product availability, delivery dates and order status via phone and/or email in a fast-paced environment.
  • Able to effectively handle a high volume of calls and respond to inquiries or resolve issues promptly.
  • Ensured all services invoiced to the customer were according to terms of contract and/or customer P.O. Number.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
  • Collaborated with marketing team to develop targeted promotional materials and campaigns.

Clerical Technician

Indianapolis Power and Light Company
08.2011 - 05.2012
  • Facilitated smooth communication within the organization through the accurate distribution of internal memos and announcements.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries via phone, email, and in-person interactions.
  • Boosted team productivity by managing schedules, coordinating meetings, and arranging travel itineraries for executives.
  • Protected sensitive company information with vigilant attention to document security protocols while handling confidential files and correspondence.
  • Monitored office supplies inventory levels, ordering when needed, and negotiating contracts with vendors to minimize costs.

Customer Service Representative

Indianapolis Power and Light Company
02.2011 - 08.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Store Team Lead

Walgreens
06.2010 - 11.2010
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with other store departments to develop cross-functional solutions for operational challenges.
  • Set clear expectations for individual roles and responsibilities in order to achieve overall goals.
  • Trained new team members, fostering a positive work environment and promoting teamwork.

Senior Certified Pharmacy Technician

Walgreens
02.2006 - 06.2010
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.

Head Photo Specialist

Walgreens
09.2003 - 02.2006
  • Helped monitor all orders from in-store film and kiosk orders to specialty items like photo calendars, films, and mugs.
  • Planned and implemented ways to promote the selling of specialty items to reach our daily and monthly sales goals.
  • After Walgreens updated to new, state-of-the-art photo equipment, I attended training classes and was responsible for training the other store employees.

Education

High School Diploma -

Whiteland Community High School
Whiteland, Indiana

Skills

  • Account reconciliation
  • Office administration
  • Relationship building
  • Customer service

Timeline

Business Office Manager

Northwestern Mutual
01.2024 - 04.2025

Sales Coordinator – Customer Service Representative

Jobsite Supply (Jobsite Formwork)
05.2012 - 10.2023

Clerical Technician

Indianapolis Power and Light Company
08.2011 - 05.2012

Customer Service Representative

Indianapolis Power and Light Company
02.2011 - 08.2011

Store Team Lead

Walgreens
06.2010 - 11.2010

Senior Certified Pharmacy Technician

Walgreens
02.2006 - 06.2010

Head Photo Specialist

Walgreens
09.2003 - 02.2006

High School Diploma -

Whiteland Community High School

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