Shawna Parton

• Monitored Police and Fire radios to provide assistance to responding personnel.
• Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
• Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
• Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Dispatched and coordinated emergency services teams according to high-priority calls.
• Read system maps and caller information, and documented details in system.
• Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
• Directed responders using assigned mapping systems for timely emergency attendance.
• Answered calls from automatic routing system and took basic information from callers.
• Assessed emergency requests and made quick judgment calls to determine appropriate action.
• Increased situational awareness among responding units through timely updates on evolving incident conditions.
• Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
• Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
• Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
• Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
• Proved successful working within tight deadlines and a fast-paced environment.
• Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
• Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
• Followed established protocols for professional handling of emergency situations.
• Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
• Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
• Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
• Provided on-the-job training and coaching to develop new dispatchers.
• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
• Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
• Assisted callers in emergency situations with appropriate information and support.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
• Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Assisted Loan Officer with filing hard copy loan filed, making sure all necessary forms were in the files, dated and signed. Checking files for accurate information. Daily courier to other bank branch locations to transport files, mail, parcels, files, currency, and checks.

• Maintained efficient office operations by handling errands and administrative functions.
• Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
• Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
• Prepared and maintained accurate property listings, sales contracts and closing documents.
• Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
• Reduced time spent on scheduling conflicts using advanced organizational skills to manage multiple calendars efficiently.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.