Shawna Payne
Customer Service Manager
McKinney,Tx
Summary
A highly skilled and motivated Customer Service Manager delivering exceptional customer support and driving customer satisfaction. Adept at leading and developing high-performing teams, implementing effective customer service strategies, and resolving complex issues promptly and efficiently. Expertise in customer relationship management, conflict resolution, and process improvement. A strong communicator with a customer-centric approach, dedicated to enhancing the overall customer experience and fostering long-term loyalty.
Overview
31
31
years of professional experience
Work History
Fulfillment Team Lead
Target Corporation
01.2021 - 02.2023
- Championed new policies and regulations to minimize production errors and incidents
- Maintained customer satisfaction with professional management of complex escalated customer concerns
Department Manager
Walmart
03.2018 - 01.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Customer Service Manager
WALMART
02.2017 - 01.2018
- Partnered with cross-functional departments to meet customer service needs
- Maintained customer satisfaction with professional management of complex escalated customer concerns
- Built and maintained relationships to promote rapport with customers
Asset Protection Associate
WALMART
01.2016 - 02.2017
- Directed store associates and management to engage in theft-mitigation strategies
- Maintained updated knowledge of company policies and procedures related to loss prevention
- Detected systematic weaknesses and procedural deficiencies with regular store system audits
Inside Sales Representative
1NW Contact
07.2015 - 01.2016
- Met sales goals consistently, qualifying leads, generating relationships and elevating brand exposure
- Handled stressful situations professionally and multitasked with ease
- Managed client and prospect correspondence and resolved related inquiries
Nail Technician
Entrepreneur
08.1992 - 06.2015
- Delivered consistent service to develop customer base
- Handled administrative requirements involving records management, legal compliance and tax submissions
- Reviewed financial statements and activity reports to measure productivity or goal achievement
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
Education
No Degree - Business Management
Collin County Community College
McKinney, TXSkills
- Strong Communication
- Team Management
- Situational Awareness
- Operations
- Team Building
- Client Relationship Management
- Training
- Emotional Intelligence
- Critical Thinking
- Attention to detail
- Conflict resolution
- Coaching and mentoring
Timeline
Fulfillment Team Lead
Target Corporation
01.2021 - 02.2023
Department Manager
Walmart
03.2018 - 01.2021
Customer Service Manager
WALMART
02.2017 - 01.2018
Asset Protection Associate
WALMART
01.2016 - 02.2017
Inside Sales Representative
1NW Contact
07.2015 - 01.2016
Nail Technician
Entrepreneur
08.1992 - 06.2015
No Degree - Business Management
Collin County Community College
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