Shawna Arndt
Owner
Santee,SC
Summary
Innovative Owner with 17 years fostering growth and profitability in Childcare organization. Mastery of guiding company vision and directing employees. Motivated leader with success launching and bolstering robust organization by creating original marketing and overseeing sales efforts. An enterprise owner successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Experienced owner offering exceptional skills in route planning gained during 17 years in transportation. Demonstrated record of safe and efficient vehicle operations combined with top-notch client satisfaction scores.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work History
Owner
Treasures Of Love Home Daycare
Kansas City, MO - Missouri
01.2005 - 07.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Generated revenues yearly and effectively capitalized on industry growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Aligned branding initiatives and sales strategies with client goals.
- Developed business plan, processes and procedures to provide superior Childcare service to customers
- Used well-honed negotiation skills to garner cost-effective pricing for childcare equipment
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Prepared annual budgets with controls to prevent overages.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Conducted audit inspections and independent checks to verify parts and materials.
- Established foundational processes for business operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Trained and developed team members to build human capital.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
Store Manager
Missouri Title Loans
Independence, MO
07.2000 - 12.2004
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Supervised guests at front counter, answering questions regarding products
- Completed point of sale opening and closing procedures
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Debt Collector
Citibank
Kansas City, MO
1998.01 - 2000.05
- Maintained high volume of calls and met demands of busy and productive group.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Responded to customer inquiries and provided detailed account information.
- Established relationships with customers to encourage payment of delinquent accounts.
- Developed and documented collection procedures and policies to comply with government regulations.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Identified and contacted customers with overdue accounts to address payment status.
- Documented customer payment interactions and account statuses for future reference.
- Analyzed customer financial records to determine appropriate payment plan.
- Maintained consistently high success rate of collecting on overdue accounts.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained accurate records of customer accounts, payments and payment plans.
- Generated and distributed monthly customer statements.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Investigated customer credit references and approved credit lines.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
- Collected on delinquent accounts to reduce overdue balances.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Collaborated with other departments to verify customer compliance with payment plans.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Processed debtor payments and updated accounts to reflect new balance.
- Prepared and submitted legal documents to initiate court proceedings.
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
Assistant Teacher
Bright Horizons Children's Center
Kansas City, MO
02.1997 - 04.1999
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported teacher in preparing individualized learning plans for underperforming students.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Oversaw classroom operations during teacher and parent meetings.
- Researched and presented new learning tools and methods for classroom application.
- Provided additional mentoring based on student evaluations.
- Worked with teacher and administrators to enforce school policies and procedures.
- Monitored and reported student progress and development, offering mentoring as needed.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Supervised recess, lunch and daily student intake and dismissal.
- Delivered supplementary lessons and practice assignments.
- Assisted in implementation of new learning tools, systems and materials.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Planned, prepared and presented group assignments to encourage collaboration.
- Provided one-on-one and group-based learning support focused on student progress.
Debt Collector Agent
TWA
Kansas City, MO
05.1996 - 12.1997
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Maintained consistently high success rate of collecting on overdue accounts.
- Documented customer payment interactions and account statuses for future reference.
- Collaborated with other departments to verify customer compliance with payment plans.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Identified and contacted customers with overdue accounts to address payment status.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Established relationships with customers to encourage payment of delinquent accounts.
- Generated and distributed monthly customer statements.
- Prepared and submitted legal documents to initiate court proceedings.
- Analyzed customer financial records to determine appropriate payment plan.
- Responded to customer inquiries and provided detailed account information.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Maintained accurate records of customer accounts, payments and payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
- Investigated customer credit references and approved credit lines.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
- Worked with customer to create debt repayment plan based on current financial condition.
Night Auditor
Motel 6
Kansas City, MO
09.1995 - 08.1997
- Looked over pending check-ins and payment processes to complete closing procedures.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Kept accounts in balance and ran daily reports to verify totals.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Generated and printed daily financial reports to track hotel performance.
- Entered and updated sensitive customer information during check-ins and room changes.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Trained new staff members in customer service techniques and hotel operations.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Stored guest valuables in safe and individual boxes for security.
- Enforced policies and procedures to increase efficiency.
- Implemented marketing and promotional initiatives to increase occupancy.
- Coordinated with vendors for repair and maintenance of hotel.
- Monitored staff performance and provided feedback and guidance.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Prepared reports on guest satisfaction levels and other metrics.
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Monitored hotel's budget and financial records.
Education
Child Care Management
Maple Woods Community College
Kansas City, MO 08.1993 - 05.1994
High School Diploma -
Park Hill High School
Kansas City, MO 08.1990 - 05.1994
Skills
- Leadership and People Development
- Change and Growth Management
- Sunless Tanning
- Business planning
- Relationship Management
- Marketing and advertising
- Sales negotiation
- Operations oversight
- Customer Relations
- Staff Training
- Business Administration
- Hiring and Staffing
- Staff Management
- Team Oversight
- Client Service
- Verbal and Written Communication
- Staff Hiring
- Childcare Facilities
- Preschool Programs
- Insurance Recommendation
- Approachable and Outgoing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner
Treasures Of Love Home Daycare
01.2005 - 07.2022
Store Manager
Missouri Title Loans
07.2000 - 12.2004
Debt Collector
Citibank
1998.01 - 2000.05
Assistant Teacher
Bright Horizons Children's Center
02.1997 - 04.1999
Debt Collector Agent
TWA
05.1996 - 12.1997
Night Auditor
Motel 6
09.1995 - 08.1997
Child Care Management
Maple Woods Community College
08.1993 - 05.1994
High School Diploma -
Park Hill High School
08.1990 - 05.1994
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