Shawna Peter
Bonney Lake,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Senior Operations Specialist
Northwest Construction Control, LLC
05.2022 - 11.2023
- Serves as the liaison between the customer and operations and technology teams, escalating complaints/concerns as required.
- Provided operations support for contractual & administrative staff.
- Identified workflow improvements and worked with operations team to establish new procedures.
- Act as the initial escalation point for employee and customer inquiries.
- Interfaces with the customer to understand the customer's overall objectives, requirements, expectations and needs.
- Monitors orders and takes action as needed.
Lead Medical Receptionist
Multicare Auburn Family Medicine
08.2014 - 02.2022
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Education
Medical Assistant Certification - Medical Assisting
Pima Medical Institute
09.2012
Skills
- Ability to communicate effectively, both orally and in writing
- Proven ability to think critically and solve problems independently
- Ability to foster a cooperative work environment
- Ability to train customers and communicate requirements and expectations to new customers
Timeline
Senior Operations Specialist
Northwest Construction Control, LLC
05.2022 - 11.2023
Lead Medical Receptionist
Multicare Auburn Family Medicine
08.2014 - 02.2022
Medical Assistant Certification - Medical Assisting
Pima Medical Institute
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