Shawna Pollard-Ramos
Flagstaff,AZ
Summary
Accomplished Business Development Manager with solid record directing sales and marketing activities. Persuasive negotiator with diplomatic communication style and relationship-building expertise. Collaborative professional committed to providing clients with reasonable, business-smart solutions to common issues.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Business Development Manager
928 Construction
Flagstaff, Az
02.2024 - 09.2025
- Developed relationships with clients to identify business opportunities.
- Collaborated with project managers to align client needs with services offered.
- Attended industry events to network and promote company services effectively.
- Assisted in negotiating contracts to secure favorable terms for projects.
- Managed client communications to ensure satisfaction and address concerns promptly.
- Prepared proposals and presentations for potential business partnerships.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Organized meetings between senior management and prospective customers.
- Developed and implemented strategies to increase sales and market share.
- Drafted proposals for prospects in response to their requests for information.
- Attended tradeshows and conferences to network with potential clients.
- Negotiated contracts with vendors, suppliers, partners, and customers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Spearheaded market research initiatives to identify new business opportunities and areas for expansion.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Project Specialist
928 Construction
Flagstaff, Arizona
01.2024 - 03.2024
- Coordinated project schedules and timelines with team members and clients.
- Assisted in preparing project documentation and reports for stakeholders.
- Managed communication between contractors, suppliers, and project teams.
- Conducted site visits to ensure compliance with safety standards and regulations.
- Organized project meetings to discuss updates and address issues promptly.
- Maintained project files, ensuring all documentation was accurate and accessible.
- Supported budgeting efforts by tracking expenses related to ongoing projects.
- Collaborated with team members to identify potential risks and develop mitigation plans.
- Maintained accurate records of activities related to each project including documentation, costs, timelines, invoices.
- Monitored project performance against established goals, making adjustments as needed to ensure successful completion of tasks.
- Managed multiple projects simultaneously while maintaining high levels of accuracy and attention-to-detail.
- Prepared detailed reports summarizing results of projects which included key findings and recommendations.
- Inspected buildings to determine quality of work and need for corrections to meet project standards.
- Developed and maintained project plans, schedules, and budgets.
- Established effective relationships with clients by responding promptly to inquiries and offering professional advice whenever necessary.
- Verified work compliance with applicable regulations, codes and specifications.
- Arranged property repair requests with company-approved vendors.
- Identified project needs by reviewing project objectives and schedules.
- Submitted project deliverables to clients, consistently adhering to quality standards.
Project Coordinator
Intertek PSI
Phoenix, Arizona
02.2020 - 12.2023
- Coordinated project schedules and timelines for various client engagements.
- Managed communication between teams to ensure project alignment and clarity.
- Developed project documentation and maintained accurate records for compliance.
- Facilitated meetings to discuss project progress and address challenges effectively.
- Monitored project milestones to ensure adherence to established timelines.
- Collaborated with stakeholders to gather requirements and define project scope.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Assessed, monitored and reported on work progression.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Liaised between departments, vendors and clients to monitor project expenses.
- Managed communication channels between various teams involved in the execution of complex projects.
- Developed and implemented project tracker or calendar to meet and maintain standards.
- Served as point-of-contact to support order management, testing and reporting.
- Created and maintained project documentation to drive transparency with stakeholders.
- Assisted project manager in drafting schedules and related documentation.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Drafted presentations outlining the current state of specific projects for review by senior managers.
- Handled portfolio of initiatives to support organization's goals.
- Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
- Produced thorough, accurate and timely reports of project activities.
- Submitted budget estimates, progress reports and cost tracking reports.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
Estimator
Allh2
Phoenix, Arizona
01.2015 - 11.2019
- Prepared detailed cost estimates for construction and repair projects.
- Reviewed project plans and specifications for accuracy and completeness.
- Collaborated with project managers to define scope and requirements.
- Analyzed labor, material, and equipment costs for various projects.
- Utilized estimating software to streamline cost calculations and reporting.
- Communicated effectively with subcontractors to gather pricing information.
- Conducted site visits to assess project conditions and requirements.
- Maintained organized documentation of estimates and revisions for reference.
- Conducts site visits when necessary to gain better understanding of scope of work prior to submitting an estimate.
- Prepares conceptual estimates based upon limited information available at the early stages of a project.
- Attends pre-bid meetings with prospective clients as needed.
- Develops quantity takeoffs from blueprints and drawings using computer-aided design systems or manual calculations.
- Presented prepared estimates by assembling and displaying numerical and descriptive information.
- Generated timely proposals to clearly communicate correspondence and bid clarifications.
- Obtained bids from vendors and subcontractors to make cost-effective selections.
- Analyzed completed projects to compare estimated costs to actual costs, determining reasons for discrepancies.
- Collaborates with engineers, architects, owners, contractors and subcontractors on estimates.
- Reviews and analyses plans, specifications, proposals, and other documentation to prepare time, cost, materials, and labor estimates.
- Assists in developing scopes of work for bid packages.
- Directed and negotiated change orders and claims for contractors, suppliers and architects.
- Formulated proposals and processed work orders by analyzing and calculating field measurements, survey plans and plot plans.
- Consistently followed up with customers to determine satisfaction levels.
- Communicates frequently with project managers regarding progress updates on bids and estimates submitted by the company.
- Compiles data from suppliers to update material pricing databases as needed.
- Addressed client inquiries regarding bid details, providing clear explanations of cost drivers.
- Adapted estimates to reflect changes in scope, materials, and labor requirements.
- Maintained up-to-date knowledge of industry trends, pricing fluctuations, and new materials and technologies.
- Ensured compliance with all relevant regulations and standards in the preparation of estimates.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ 08.2005 - 11.2007
Skills
- Client relationship management
- Proposal development
- Sales forecasting
- Contract negotiation
- Project coordination
- Budget management
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Account servicing
- Relationship building and rapport
- Verbal and written communication
- Key decision making
- Relationship building
- Growth management
- Decision-making
- Project management
Software programs proficient in:
- Procore
- Buildertrend
- Oasis
- AZ State procurement site
- Gusto
- Microsoft Excel, Word, Outlook, Calendar, Publisher
- Yardi
Certification
- Osha 10
- Maricopa County Dust Control Certificate
- Business ethics course completed
Affiliations
- Bird and Dog Training
- Bowling
- Book club - bi weekly
- Shelter Fostering and volunteer
References
References available upon request.
Timeline
Business Development Manager
928 Construction
02.2024 - 09.2025
Project Specialist
928 Construction
01.2024 - 03.2024
Project Coordinator
Intertek PSI
02.2020 - 12.2023
Estimator
Allh2
01.2015 - 11.2019
Associate of Arts - Business Administration And Management
University of Phoenix
08.2005 - 11.2007