Shawna Pomante
Hellertown,PA
Summary
Dynamic professional with extensive experience at Regal Cinemas, excelling in team leadership and employee training. Proven track record in optimizing profits through effective cost control and inventory management. Adept at enhancing guest relations and delivering exceptional customer service, ensuring a positive experience for all patrons.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Deputy General Manager
Regal Cinemas
03.2022 - Current
- Assisted the General Manager to lead and coach our team.
- Responsible for hiring and training any future employees.
- Properly administered all required paperwork.
- Maintain projection and sound technology.
- Maintained knowledge of all systems in booth and projection technology, including maintenance, programming, TMS operation, and all related projection skills.
- Schedule and oversee any maintenance within/outside the building.
- Optimize profits by maintaining strict cost controls.
- Conduct full monthly inventories.
- Create schedules for Management and Staff.
- Responsible for guest relations.
- Counting, depositing all cash/receipts taken in during a business day.
Crew Member
Dunkin
07.2021 - 12.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Conway High School
Conway, SC06-2019
Skills
- Team leadership
- Employee training
- Cost control
- Inventory management
- Guest relations
- Cash handling
- Communication skills
- Customer service
- Staff training and development
- Problem resolution
Certification
ServSafe Certification
Timeline
Deputy General Manager
Regal Cinemas
03.2022 - Current
Crew Member
Dunkin
07.2021 - 12.2021
High School Diploma -
Conway High School
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