Shawna Rambert

-Cold call different businesses all over the southeast states, to introduce credit card processing services, generating qualified leads for the sales team.

- Maintained accurate logs of outreach activity and follow-ups helping improve over team effiency and communication.

-Worked closely with the sales reps to follow-up on the business they would cold-sell in person.

- Assisted clients at the front desk, that would lead to high customer satisfaction, helping to create a welcoming environment for the guests.

- Managed appointment scheduling for therapists, ensuring booking efficiency, it improved overall service delivery and minimized wait times for clients.

- Heavily part of the job was the selling of memberships and products for the guests.

- Provided expert support to clients navigating the disability application process, which helped increase our approval rates, ensuring clients received timely benefits.

- We were committed to meeting client/s needs effectively.

- Demonstrated patience, active listening, clear communication, and attention to detail while managing sensitive information for the elderly.

-Remote/ Work from home expierience.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Handled phone inquiries and reservations with attention to detail, helping boost occupancy rates.
• Coordinated with housekeeping and maintenance teams to properly address guest requests, which resulted in an improved overall guest experiences.

- Assisted patrons with locating resources and navigating the

library. Helping the students find the information they needed.

- Organized and maintained the library's collection, ensuring that all materials were accurately cataloged, which made it easier for staff and patrons to access.

- Met with staff to implement the best study time, keeping an hourly count of students that was in the library.