Microsoft Office
Shawna Rambert
Lawrenceville
Summary
With a background in arts and a versatile professional history, I bring a unique mix of creativity, organization, and administrative skill. My experience in client-facing roles—from spa receptionist to remote disability support—has sharpened my communication, problem-solving, and multitasking abilities. Currently working as an Appointment Setter in sales while pursuing a degree in accounting with a focus on bookkeeping, I’m excited to merge creative thinking with business strategy in a role that values innovation, detail, and adaptability.
Overview
6
6
years of professional experience
Work History
Appointment Setter / Sales
Cost Plus Processing
Alpharetta, GA
05.2025 - Current
- Cold call different businesses to introduce credit card processing services, generating qualified leads for the sales team.
- Schedule on-site appointments with business owners, maintaining a strong conversion rate from call to meeting.
- Maintain accurate logs of outreach activity and follow-ups, helping improve overall team efficiency and communication.
Sales Associate
LaVida Massage
Dallas, GA
12.2023 - 08.2024
- Assisted clients at the front desk, which consistently led to high customer satisfaction, helping to create a welcoming environment for the guests.
- Managed appointment scheduling for therapists, ensuring booking efficiency, it improved overall service delivery and minimized wait times for clients.
- Assisted customers in selecting services and products. This personal touch helped build a loyal clientele.
- Also, I practiced my sales skills, as that was part of my job, selling memberships and the items at the front of the store.
Application Specialist
Premier Disability Services, LLC
Minneapolis, MN
10.2021 - 10.2023
- Provided expert support to clients navigating the disability application process, which helped increase our approval rates, ensuring clients received timely benefits.
- It was our commitment meeting client/s needs effectively.
- Demonstrated patience, active listening, clear communication, and attention to detail while managing sensitive information
- Remote/ Work from home experience.
Front Desk Receptionist
Hampton Inn & Suites
Lavonia, GA
04.2021 - 09.2021
- Managed front desk operations efficiently, which helped create a welcoming atmosphere for guests.
- Assisted guests with check-in and check-out processes, ensuring a smooth experience making sure they have a well rounded stay.
- Coordinated with housekeeping and maintenance teams to promptly address guest requests, which resulted in quicker response times and improved overall guest experiences.
- Handled phone inquiries and reservations with attention to detail, helping to boost occupancy rates by effectively promoting hotel amenities and services.
Library Assistant
Zelle Miller Library
Young Harris, GA
08.2019 - 05.2020
- Assisted patrons with locating resources and navigating library systems, which improved user satisfaction and helped many find the information they needed more efficiently.
- Organized and maintained the library's collection, ensuring that all materials were accurately cataloged, which made it easier for staff and patrons to access information quickly.
- Collaborated with staff to implement the best student study time, which led to a more efficient library experience overall. While keeping a count of everyone hourly.
Education
Art - undefined
Young Harris College
Accounting -
Chattahoochee Technical School
Skills
- Data Entry
- Organization
- Communication
- Multitasking
- Microsoft Office
- Active Listening
- Stress Management
- Documentation Review
Software
STRENGTHS
- # Leadership
- # Communication Skills
- # Problem-Solving
- # Adaptability
- # Customer Focus
Timeline
Appointment Setter / Sales
Cost Plus Processing
05.2025 - Current
Sales Associate
LaVida Massage
12.2023 - 08.2024
Application Specialist
Premier Disability Services, LLC
10.2021 - 10.2023
Front Desk Receptionist
Hampton Inn & Suites
04.2021 - 09.2021
Library Assistant
Zelle Miller Library
08.2019 - 05.2020
Art - undefined
Young Harris College
Accounting -
Chattahoochee Technical School