Summary
Overview
Work History
Education
Skills
Software
STRENGTHS
Timeline
BusinessDevelopmentManager

Shawna Rambert

Lawrenceville

Summary

With a background in arts and a versatile professional history, I bring a unique mix of creativity, organization, and administrative skill. My experience in client-facing roles—from spa receptionist to remote disability support—has sharpened my communication, problem-solving, and multitasking abilities. Currently working as an Appointment Setter in sales while pursuing a degree in accounting with a focus on bookkeeping, I’m excited to merge creative thinking with business strategy in a role that values innovation, detail, and adaptability.

Overview

6
6
years of professional experience

Work History

Appointment Setter / Sales

Cost Plus Processing
05.2025 - Current
  • Cold call different businesses to introduce credit card processing services, generating qualified leads for the sales team.
  • Schedule on-site appointments with business owners, maintaining a strong conversion rate from call to meeting.
  • Maintain accurate logs of outreach activity and follow-ups, helping improve overall team efficiency and communication.

Sales Associate

LaVida Massage
12.2023 - 08.2024
  • Assisted clients at the front desk, which consistently led to high customer satisfaction, helping to create a welcoming environment for the guests.
  • Managed appointment scheduling for therapists, ensuring booking efficiency, it improved overall service delivery and minimized wait times for clients.
  • Assisted customers in selecting services and products. This personal touch helped build a loyal clientele.
  • Also, I practiced my sales skills, as that was part of my job, selling memberships and the items at the front of the store.

Application Specialist

Premier Disability Services, LLC
10.2021 - 10.2023
  • Provided expert support to clients navigating the disability application process, which helped increase our approval rates, ensuring clients received timely benefits.
  • It was our commitment meeting client/s needs effectively.
  • Demonstrated patience, active listening, clear communication, and attention to detail while managing sensitive information
  • Remote/ Work from home experience.

Front Desk Receptionist

Hampton Inn & Suites
04.2021 - 09.2021
  • Managed front desk operations efficiently, which helped create a welcoming atmosphere for guests.
  • Assisted guests with check-in and check-out processes, ensuring a smooth experience making sure they have a well rounded stay.
  • Coordinated with housekeeping and maintenance teams to promptly address guest requests, which resulted in quicker response times and improved overall guest experiences.
  • Handled phone inquiries and reservations with attention to detail, helping to boost occupancy rates by effectively promoting hotel amenities and services.

Library Assistant

Zelle Miller Library
08.2019 - 05.2020
  • Assisted patrons with locating resources and navigating library systems, which improved user satisfaction and helped many find the information they needed more efficiently.
  • Organized and maintained the library's collection, ensuring that all materials were accurately cataloged, which made it easier for staff and patrons to access information quickly.
  • Collaborated with staff to implement the best student study time, which led to a more efficient library experience overall. While keeping a count of everyone hourly.

Education

Art - undefined

Young Harris College

Accounting -

Chattahoochee Technical School

Skills

  • Data Entry
  • Organization
  • Communication
  • Multitasking
  • Microsoft Office
  • Active Listening
  • Stress Management
  • Documentation Review

Software

Microsoft Office

STRENGTHS

  • # Leadership
  • # Communication Skills
  • # Problem-Solving
  • # Adaptability
  • # Customer Focus

Timeline

Appointment Setter / Sales

Cost Plus Processing
05.2025 - Current

Sales Associate

LaVida Massage
12.2023 - 08.2024

Application Specialist

Premier Disability Services, LLC
10.2021 - 10.2023

Front Desk Receptionist

Hampton Inn & Suites
04.2021 - 09.2021

Library Assistant

Zelle Miller Library
08.2019 - 05.2020

Art - undefined

Young Harris College

Accounting -

Chattahoochee Technical School

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Shawna Rambert