SHAWNA RENNHACK
Beaver Dam,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Sales Associate - Data Assistant Manager
Weed Man Lawn Care
Madison , WI
2019.09 - Current
- Generated reports using query tools, spreadsheets, or other software programs.
- Provided technical support to users on database access issues.
- Developed scripts for automated validation of inputted data.
- Developed processes for automating manual tasks related to data entry or retrieval operations.
- Monitored data accuracy and integrity of existing systems.
- Coordinated data entry and maintenance of databases.
- Adhered to company, contract and regulatory requirements when performing data management activities.
- Maintained data integrity and performed routine data audits.
- Identified, inspected and corrected data entry errors.
- Presented data management updates during customer and company meetings.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
Hospice Volunteer Coordinator
SSM Health At Home
Baraboo , WI
2017.01 - 2019.09
- Implemented policies and procedures designed to protect patient confidentiality while allowing access by authorized personnel only.
- Developed and implemented volunteer orientation program to ensure successful integration of volunteers into the hospice team.
- Conducted exit interviews with departing volunteers to assess satisfaction levels and gain feedback on how to improve services provided by the organization.
- Assisted in designing promotional materials for fundraising events organized by the hospice foundation.
- Developed detailed reports summarizing activities performed by each volunteer over a specified period of time.
- Actively participated in interdisciplinary team meetings providing input regarding how best utilize available resources when it comes to engaging volunteers in patient care activities.
- Organized monthly in-service trainings for volunteers on topics such as patient safety, infection control and end-of-life care.
- Maintained a database of current volunteer opportunities in order to match individuals with appropriate tasks based on interests or skillset.
- Supervised day-to-day operations of the volunteer department ensuring compliance with applicable laws and regulations.
- Recruited new volunteers through various methods including community outreach events and social media campaigns.
- Coordinated with other departments to identify areas where volunteers could be utilized effectively.
- Researched grant opportunities that would enable the organization to expand its volunteer base or offer additional resources for existing programs.
- Created, maintained and updated volunteer records including background checks, training documentation and performance evaluations.
- Provided support for individual volunteers regarding their roles within the organization.
- Facilitated communication between staff members, patients, families and volunteers to ensure everyone was informed about changes or developments related to hospice services.
- Followed standard PPE requirements and applied infection-control techniques to reduce germ spread.
- Advocated for patient needs and assisted in explaining complex concepts to promote informed decisions.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Maintained records management system to process personnel information and produce reports.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
EMT Director
Reeseville - Lowell First Responders
Reeseville , WI
2010.01 - 2017.01
- Provided emotional support to patients and their families during medical emergencies.
- Managed multiple tasks simultaneously while maintaining composure under pressure.
- Participated in drills designed to prepare responders for handling large-scale emergencies.
- Maintained equipment and supplies necessary for providing medical services in field settings.
- Conducted assessments of trauma victims using advanced assessment techniques.
- Documented patient condition and treatment to facilitate plan of care.
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Assisted in developing plans for responding quickly and efficiently to large-scale disasters.
- Trained new recruits on proper use of personal protective equipment.
- Monitored radio transmissions from dispatch center regarding incoming emergency calls for service.
- Responded to emergency calls for assistance from citizens in distress.
- Performed regular audits of medical records to verify accuracy and completeness.
- Reviewed medical records to identify potential gaps in care and corrective action plans.
- Conducted training sessions for staff members on medical procedures, protocols and regulations.
- Attended conferences and seminars related to advances in medicine, technology or regulatory requirements.
- Developed policies for the safe handling of hazardous materials in a healthcare setting.
- Participated in meetings with external stakeholders such as government agencies, insurers or pharmaceutical companies.
- Assisted with recruitment efforts by interviewing prospective candidates for open positions within the department.
- Created reports detailing departmental activities, operational efficiencies, cost savings initiatives and other metrics related to medical operations.
- Explained policies, procedures and services to patients.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Maintained records management system to process personnel information and produce reports.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
Education
National Register License - Basic EMT
Moraine Park Technical College
Beaver Dam, WI2010-01
High School Diploma -
Dodgeland High School
Juneau, WI1992-06
Some College (No Degree) - AODA
Waukesha County Technical College
Pewaukee, WISkills
- Data Encryption
- Data Recovery
- Data reporting
- Microsoft Excel
- Problem-Solving
- Adaptability and Flexibility
- Team building
- Problem-solving aptitude
- Continuous Improvement
- Goal Setting
- Multitasking
- Self Motivation
- Time Management
- Attention to Detail
- Active Listening
- Excellent Communication
Accomplishments
- Salesperson of the year award in 2021
Timeline
Sales Associate - Data Assistant Manager
Weed Man Lawn Care
2019.09 - Current
Hospice Volunteer Coordinator
SSM Health At Home
2017.01 - 2019.09
EMT Director
Reeseville - Lowell First Responders
2010.01 - 2017.01
National Register License - Basic EMT
Moraine Park Technical College
High School Diploma -
Dodgeland High School
Some College (No Degree) - AODA
Waukesha County Technical College
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