SHAWNA RICHARDS
Columbus
Summary
Adept at enhancing security and customer trust, my tenure at Vets Securing America showcased my ability to make critical decisions under pressure and maintain professionalism. Skilled in incident documentation and fostering guest relations, I consistently improved safety and service standards, demonstrating significant achievements in threat mitigation and customer satisfaction.
Skilled Armed Security Officer with knowledge of prevention strategies, investigative techniques and detainment procedures. Bringing superior work ethic and skills in observation.
Security professional with commitment to maintaining high standards and delivering results. Proven ability to manage security operations, respond to emergencies, and ensure safety of personnel and property. Known for strong team collaboration, adaptability to changing needs, and reliability in all situations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Vets Securing America
07.2024 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
Billing Specialist
Spectrum
05.2023 - 07.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Debit Card Dispute Specialist/Fraud Representative
JP Morgan Chase
05.2022 - 05.2023
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Credit Card Rewards Specialist
CX Loyalty
08.2019 - 05.2022
- Built strong relationships with customers to increase retention and loyalty.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Recommended products and services to meet customers' credit card and banking needs.
Returns Processor
Fed Ex Supply Chain
02.2017 - 08.2019
- Unloaded, inspected, and stored damaged and returned products.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
Education
High School Diploma -
Zanesville High School
Zanesville, OH06-1994
Skills
- Public safety
- Body armor usage
- Report writing
- Computer skills
- Incident documentation
- Guest relations
- Crowd control
Certification
20 HOUR OPOTA
Timeline
Armed Security Officer
Vets Securing America
07.2024 - Current
Billing Specialist
Spectrum
05.2023 - 07.2024
Debit Card Dispute Specialist/Fraud Representative
JP Morgan Chase
05.2022 - 05.2023
Credit Card Rewards Specialist
CX Loyalty
08.2019 - 05.2022
Returns Processor
Fed Ex Supply Chain
02.2017 - 08.2019
20 HOUR OPOTA
High School Diploma -
Zanesville High School
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