SHAWNA ROBINSON
Boise,ID
Summary
Hospitality professional with proven track record in delivering exceptional guest services and managing front desk responsibilities. Recognized for effective communication and ability to handle guest concerns promptly. Committed to teamwork and adaptability, ensuring seamless guest experience in dynamic environments.
Overview
18
18
years of professional experience
Work History
Guest Service Representative
Hilton Home2Suites
04.2022 - 12.2024
- Remedied issues quickly and effectively through active listening, conflict resolution & communication skills
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Freelance Video Editor
SLR
04.2018 - Current
- Delivered edits on time for reviews and final delivery.
- Organized and worked with raw footage from multiple cameras and sources.
- Enhanced video quality by applying color correction, grading, and special effects techniques.
FRONT OFFICE ASSISTANT/COORDINATOR
RIVER MEDICAL FAMILY PRACTICE
01.2010 - 04.2014
- Maintained professional and welcoming environment for clients, contributing to overall positive experience.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
NATIONAL ACCOUNTS REPRESENTATIVE
Sprint
05.2001 - 08.2008
- Boosted revenue growth through identifying upselling and cross-selling opportunities for existing accounts.
- Implemented effective strategies to proactively address potential issues before they escalated, maintaining client satisfaction levels.
MEMBERSHIP DIRECTOR/CUSTOMER SERVICE
CHARLESTON COUNTRY CLUB
05.1999 - 08.2001
- Streamlined membership application process, resulting in higher conversion rates from prospective to actual members.
- Boosted member satisfaction through regular communication, feedback collection, and prompt issue resolution.
- Developed strong relationships with partner organizations, enhancing the value proposition for members.
Education
Business Communications
University of Mississippi/ Bellevue College
05.1998
Skills
- Customer Service
- Property Management Systems
- Computer Skills
- Complaint Handling
- Multitasking Abilities
- Teamwork and Leadership
- Cash Handling Expertise
- Attention to Detail
- Flexible schedule
- Knowledge of Local Area
- Complaint Handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Certification
- First Aid/CPR Certified
- TIPS Certified
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteHybridLanguages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Guest Service Representative
Hilton Home2Suites
04.2022 - 12.2024
Freelance Video Editor
SLR
04.2018 - Current
FRONT OFFICE ASSISTANT/COORDINATOR
RIVER MEDICAL FAMILY PRACTICE
01.2010 - 04.2014
NATIONAL ACCOUNTS REPRESENTATIVE
Sprint
05.2001 - 08.2008
MEMBERSHIP DIRECTOR/CUSTOMER SERVICE
CHARLESTON COUNTRY CLUB
05.1999 - 08.2001
Business Communications
University of Mississippi/ Bellevue College
Similar Profiles
Ionia HoustonIonia Houston
Front Desk Agent/Front Desk Night Auditor at Hilton Garden Inn/Home2Suites by HiltonFront Desk Agent/Front Desk Night Auditor at Hilton Garden Inn/Home2Suites by Hilton
Denise LittleDenise Little
Laundry Attendant/Houseman at Home2Suites by HiltonLaundry Attendant/Houseman at Home2Suites by Hilton
Dariel RochaDariel Rocha
Front Desk Supervisor at Home2Suites/Tru by Hilton Blue LagoonFront Desk Supervisor at Home2Suites/Tru by Hilton Blue Lagoon
Ireland ThodeIreland Thode
Drive Thru Worker at Raising Cane's RestaurantsDrive Thru Worker at Raising Cane's Restaurants
Naethan HarshNaethan Harsh
Culinary Specialist at US NavyCulinary Specialist at US Navy