Shawna Ross
Saint Cloud,FL
Summary
Dynamic professional with a proven track record in office administration and legal support, notably at Neubauer & Hunsinger. Excelled in enhancing case efficiency and client satisfaction through expert data entry and exceptional customer service. Skilled in Microsoft Word and adept at managing multiple priorities with outstanding time management abilities.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Texas Small Farmers & Ranchers/CBO
06.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Baker
Self Employed Web
12.2010 - 05.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Education
No Degree - Undergrad Requirements
University of Washington
SeattleParalegal Studies/Certificate - Paralegal Studies
Seattle University
Seattle09.1991
High School Diploma -
Garfield High
Seattle06-1985
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
Timeline
Administrative Assistant
Texas Small Farmers & Ranchers/CBO
06.2022 - Current
Baker
Self Employed Web
12.2010 - 05.2022
No Degree - Undergrad Requirements
University of Washington
Paralegal Studies/Certificate - Paralegal Studies
Seattle University
High School Diploma -
Garfield High
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