Shawna Schueler
Winona,MN
Summary
Hardworking and motivated with extensive experience in customer service and sales. Excellent interpersonal communication skills and quality assurance, and effectively used CRM software. Helped sales personnel spot and understand trends by tracking, modeling and reported on market and customer data. Highly effective at multi-tasking and troubleshooting. Creates dynamic and positive workplace culture to align with organizational mission and values.
Overview
11
11
years of professional experience
Work History
Sales Support Representative
CodaBow International, LLC
02.2022 - Current
- Created/processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
- Streamlined order processing procedures for increased efficiency and accuracy.
- Facilitated communication between sales representatives and other departments to ensure seamless order fulfillment processes.
- Managed accounts receivable
- Evaluated internal processes regularly, recommending improvements that led to increased efficiency in our daily operations.
- Assisted in the launch of new products, successfully marketing them to target audiences.
- Collaborated with sales team to develop targeted strategies, increasing overall revenue.
- Managed a comprehensive database of customer contacts, ensuring prompt follow-ups for potential leads.
- Managed customer accounts, responding to inquiries and resolving customer service issues while developing strong rapport with customers by maintaining regular contact through emails or phone calls.
- Educated customers on products and their specific design purposes to promote understanding of each product and increase sales.
Team Lead
Sugar Loaf Senior Living
07.2021 - 02.2022
- Performed weekly medication audits and weekly tenant assessments
- Updated and organized tenant's charts and health records
- Participated in care conferences with family members of tenants as well as interviews of potential new hires
- Oriented and trained new team members
- Monitored and evaluated employees skills and knowledge regularly by completing monthly employee evaluations
- Mentoring those will lagging skills
- Took on many additional job duties in different departments
Home Health Aide
Sugar Loaf Senior Living
09.2015 - 02.2022
- Administered prescribed medications under direction of physician
- Completed medical and program reports and maintained records following clinic standard operating procedures
- Assisted tenants with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions
Dietary Aide
Sugar Loaf Senior Living
07.2013 - 09.2017
- Served meals to residents in accordance with established schedules and dietary procedures
- Maintained strict levels of cleanliness for tables, floors and food prep areas
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area
Hairstylist
Nostalgia
05.2016 - 08.2016
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services along with complimentary services such as head and neck massages during appointments
- Increased salon revenue by upselling products and additional treatments during appointments.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Traffic Administrator
Fastenal
03.2015 - 07.2015
- Dealt with accounts receivable and payable
- Managed payroll for drivers
- Implemented department meetings
- Performed typical administration duties and organized and filed paperwork
Education
Associate of Applied Science - Business Management
Minnesota State Southeast Technical College
Winona, MN12.2023
Associate of Arts - Cosmetology
Minnesota State Southeast Technical College
Winona05.2014
Skills
- CRM software expertise in HubSpot, Shopify, Quickbooks, etc)
- Knowledgeable in computer software such as: Word, Excel, Powerpoint, etc
- Customer Order Management
- Project management
- Interpersonal communication
- Team collaboration
- Adaptability
- Attention to detail
- Product knowledge
- Upselling techniques
Accomplishments
- Selected to speak to State Senator on behalf of my previous employer about how Covid-19 has effected long-term care facilities and it's staff.
- Received award for "Service Excellence"
Timeline
Sales Support Representative
CodaBow International, LLC
02.2022 - Current
Team Lead
Sugar Loaf Senior Living
07.2021 - 02.2022
Hairstylist
Nostalgia
05.2016 - 08.2016
Home Health Aide
Sugar Loaf Senior Living
09.2015 - 02.2022
Traffic Administrator
Fastenal
03.2015 - 07.2015
Dietary Aide
Sugar Loaf Senior Living
07.2013 - 09.2017
Associate of Applied Science - Business Management
Minnesota State Southeast Technical College
Associate of Arts - Cosmetology
Minnesota State Southeast Technical College
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