Shawna Senesac
Seattle
Summary
Skilled Baker with exceptional knowledge of baking times, methods, temperatures and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment.
Overview
13
13
years of professional experience
Work History
Bakery Manager
Bakery Nouveau
12.2022 - 06.2024
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Maintained and controlled inventory of baked goods.
- Handled customer inquiries promptly while offering knowledgeable advice about bakery products, allergens information or special dietary requirements.
- Increased employee morale through effective communication channels resulting in a more cohesive team environment.
Baker
Bakery Nouveau
12.2020 - 12.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Bakery Supervisor
Storyville Coffee Company
06.2020 - 12.2020
- Streamlined training processes for new hires leading to faster onboarding experience while still imparting essential skills.
- Managed daily production schedules efficiently to consistently meet demand during peak hours without compromising freshness or quality of products.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Maintained a clean and sanitary work environment by adhering to strict food safety standards.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Baker
Storyville Coffee Company
01.2016 - 06.2020
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Retail Sales Associate
Carlton Cards
01.2016 - 12.2016
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
- Used RFID scanners to receive inbound product deliveries and separate items by destination.
- Replenished shelves and displays with new items and restocks to keep displays full for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Chocolateer
Ghirardelli Chocolate Company
02.2012 - 12.2016
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
- Utilized proper portion control to determine customers receive correct portion size.
Pastry Intern
Annette's Cakes
11.2011 - 02.2012
- Participated in creative brainstorming sessions for the development of new pastry concepts and presentation ideas.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
Education
Associate of Science - Baking And Pastry
Le Cordon Bleu College of Culinary Art - Orlando
Orlando, FL02.2012
Skills
Supervisory Experience
Bakery Operations
Sanitation Procedures
Supply Ordering
Food management experience
Employee Scheduling
Order Management
Timeline
Bakery Manager
Bakery Nouveau
12.2022 - 06.2024
Baker
Bakery Nouveau
12.2020 - 12.2022
Bakery Supervisor
Storyville Coffee Company
06.2020 - 12.2020
Baker
Storyville Coffee Company
01.2016 - 06.2020
Retail Sales Associate
Carlton Cards
01.2016 - 12.2016
Chocolateer
Ghirardelli Chocolate Company
02.2012 - 12.2016
Pastry Intern
Annette's Cakes
11.2011 - 02.2012
Associate of Science - Baking And Pastry
Le Cordon Bleu College of Culinary Art - Orlando
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