Shawna Downs
Williamsburg,OH
Summary
Results-driven professional with strong multitasking and organizational skills in the optical industry. Experienced in implementing operational procedures and training staff, leading to increased sales revenue and improved customer service outcomes.
Overview
11
11
years of professional experience
Work History
Senior Optical Technician
Vision Works
Beechmont, OH
01.2025 - Current
- Operated diagnostic equipment to assess and troubleshoot optical devices.
- Assisted with installation and maintenance of eyewear and optical instruments.
- Provided technical support to customers, addressing inquiries and resolving issues.
- Collaborated with team members to improve workflow efficiency in service areas
- Trained new technicians on operational procedures and equipment handling techniques.
Optical Store Manager
Opticare Vision Center
Milford,OH
01.2015 - 01.2025
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff on sales techniques and product knowledge for improved performance.
- Achieved sales targets consistently by motivating team members and implementing effective sales strategies.
- Reduced employee turnover by fostering a positive work environment that encouraged teamwork and open communication.
- Collaborated with optometrists to offer comprehensive eye care services within the optical store setting.
- Hosted community outreach events to raise awareness about eye health issues and promote the optical store''s services.
- Increased sales revenue by developing targeted marketing campaigns and promotional events.
- Coordinated staff schedules to ensure adequate coverage during peak hours and minimize overtime expenses.
- Billing / Accounts Receivable, increased sales by 45% and reduce accounts receivable by 75% with in a 6 month period
Education
Associate of Applied Science - Graphic And Digital Design
The Art Institute of Ohio – Cincinnati
OH05-2009
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Team Training
Timeline
Senior Optical Technician
Vision Works
01.2025 - Current
Optical Store Manager
Opticare Vision Center
01.2015 - 01.2025
Associate of Applied Science - Graphic And Digital Design
The Art Institute of Ohio – Cincinnati