Shawna Shadlow
Seattle,WA
Summary
Working in an e-commerce and retail based environment has helped me gain the skills to be able to work efficiently in a fast-paced environment while effectively prioritizing. I am results-oriented and have proven track record of building customer relationships and committed to delivery.
Overview
8
8
years of professional experience
Work History
Account Manager
Phillip J Boren
2021.04 - Current
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Work on business strategy and product development with vendors to better optimize opportunity on Amazon
- Product manage and inventory forecast what products will be top sellers in future seasons
- Collaborating with the operations side of the business and data team to fully analyze statistics and reporting for our vendors
- Creating content for the vendors to better optimize advertising and marketing for their products
- Increased sales revenue by identifying and pursuing new business opportunities.
Direct to Consumer Account Executive
Washington Shoe Company-Kent
2020.10 - 2021.03
- Leveraged industry insights and trends to provide strategic recommendations for improving product offerings, ultimately boosting customer satisfaction levels further.
- Coordinated with internal departments such as finance, operations, and marketing to ensure seamless delivery of services across all touchpoints in the client journey.
Catalog Specialist
Amazon
2019.08 - 2020.06
- Curated apparel for the Amazon Prime Wardrobe customer
- Provided exceptional customer service by promptly addressing inquiries related to products listed in the customer profile
- Exceeded key performance metrics within the program such as product ship rate and customer satisfaction ratings
- Created innovative sales strategies to increase product shipment ratings for the Prime Wardrobe program
- Collaborated with internal Amazon team members to best stay aligned on sales metrics and ways to improve the Prime Wardrobe tool
Editorial Stylist
Zulily-Seattle
2017.07 - 2019.08
- Produced fashion home page imagery on a tight deadline: created concepts, managed models and directed photographers to ensure vision was met
- Partnered with the marketing team to launch various vendors on the website such as Clarks, Adidas, and Free People
- Exceeded editorial studio metrics
- Imagery that I produced ended up becoming revenue drivers for the Women's buying team at Zulily
Assistant Merchandiser for Women's Team
Zulily
2016.09 - 2017.07
- Managed diverse vendor portfolios and negotiated pricing and inventory for products
- Increased sales by effectively analyzing market trends and implementing strategic merchandising plans.
- Coordinated with domestic and international vendors, designers, and other team members to ensure a consistent experience for Zulily's customer.
Education
Certification in UX Design - UX Design
General Assembly
Seattle, WA07.2020
Bachelor of Arts - Apparel Merchandising, Design And Textiles
Washington State University
Pullman, WA05.2016
Semester Abroad From WSU - Fashion Business And Marketing
University of The Arts London
London, UK12.2014
Skills
- Adobe Creative Cloud: Photoshop, InDesign, and Illustrator
- Microsoft Office Suite
- Asana
- Figma
- Sketch
- Quip
Timeline
Account Manager
Phillip J Boren
2021.04 - Current
Direct to Consumer Account Executive
Washington Shoe Company-Kent
2020.10 - 2021.03
Catalog Specialist
Amazon
2019.08 - 2020.06
Editorial Stylist
Zulily-Seattle
2017.07 - 2019.08
Assistant Merchandiser for Women's Team
Zulily
2016.09 - 2017.07
Certification in UX Design - UX Design
General Assembly
Bachelor of Arts - Apparel Merchandising, Design And Textiles
Washington State University
Semester Abroad From WSU - Fashion Business And Marketing
University of The Arts London
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