Summary
Overview
Work History
Education
Skills
Timeline
Generic
SHAWNA SHAWNA

SHAWNA SHAWNA

Deltona,FL

Summary

I am a focused and detail oriented individual with knowledge of customer service, data entry, records management and human resources/recruiting. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as detail-oriented by my peers, I can be relied upon to help your team achieve its goals. I'm also a dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.

Experienced with managing employee relations, recruitment, and compliance. Utilizes strategic HR planning to align talent resources with organizational goals. Track record of enhancing team performance and fostering positive work culture through effective communication and conflict resolution.

Overview

9
9
years of professional experience

Work History

HR Manager/Recruiter

Macalister Marketing Inc
08.2024 - Current
  • Developed and implemented recruitment strategies to attract top talent.
  • Led employee onboarding programs, enhancing new hire integration and retention.
  • Streamlined performance management processes, improving feedback efficiency and employee development.
  • Facilitated training sessions to enhance staff skills and workplace productivity.
  • Collaborated with senior leadership on workforce planning initiatives, aligning HR strategy with business goals.
  • Oversaw compliance with labor laws, ensuring adherence to regulations and company policies.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
  • Developed targeted recruitment strategies to attract top talent across diverse industries.
  • Utilized applicant tracking systems to streamline candidate sourcing and communication processes.
  • Conducted in-depth interviews to assess candidate qualifications and cultural fit.
  • Collaborated with hiring managers to define role requirements and establish selection criteria.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Studied job descriptions and qualifications to determine applicant requirements.

Customer Service Manager/ Design Consultation Representative

Rebecca Rose Fine Portraits
06.2023 - Current
  • Reduced the average staff turnover rate by 90%
  • Managed 4 calls team of 5+ people.
  • Monitored + provided feedback to calls team.
  • Updated daily/weekly spreadsheets for track of progress.
  • Coached team/individual team members.
  • Trained new team members on systems/processes.
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Kept accurate records of all interactions with team, including coachings, one on one meetings regarding, stats, meetings with team and what was discussed, etc.
  • Developed a better understanding of the company's goal and why the company does what it does.
  • Better prepared clients for their experience with the company - advised client on expectation/tips for client for experience.
  • Navigated any questions/concerns and made sure client was happy and comfortable with processes.

Revenue Cycle Specialist

Sherlog Revenue Solutions
08.2022 - 05.2023
  • Reconciled and balanced accounts on a monthly basis.
  • Prepared and reviewed claims for submission, resolving upfront claims edits and errors.
  • Entered billing information into accounting software systems.
  • Contacted and worked with patients to resolve insurance-related billing issues.
  • Posted payments to electronic medical records system upon receipt of payment for claims.
  • Assisted with answering telephone to provide requested billing information.
  • Resolved patient billing issues and communicated with insurance carriers.
  • Developed and maintained relationships with insurance companies.
  • Followed up on accounts until zero balance or turned over for collection.
  • Made invoice adjustments to clear up understanding issues and communicated with insurance carriers.
  • Developed and maintained relationships with insurance companies.
  • Protected confidentiality of sensitive information to comply with HIPAA guidelines.
  • Performed bookkeeping work, including posting data and keeping other records concerning costs of goods and services and shipment of goods.
  • Prepared itemized statements, bills and invoices and record amounts due for items purchased and services rendered.
  • Verified accuracy of billing data and revised any errors.
  • Obtained and relayed account information.

Medical Records Specialist

Pasco County Jail
01.2022 - 02.2022
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Completed appropriate claims paperwork, documentation and system entry.
  • Adhered to HIPAA confidentiality practices regarding access to and release of patient health information.
  • Responded to inquiries from physicians and other healthcare providers.
  • Scanned paper medical records for electronic filing.
  • Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer.
  • Released information to persons or agencies according to regulations.
  • Reviewed records for completeness, accuracy and compliance with regulations.

Chiropractic Assistant/ Records Clerk

Brooksville Chiropractic
04.2021 - 01.2022
  • Fulfilled requests for files to accommodate records needs across organization.
  • Prioritized quality control of inventories by regularly reviewing files of all formats.
  • Sustained extensive file system by developing and submitting necessary reports.
  • Adhered to organizational procedures by consistently performing clerical duties within guidelines.
  • Answered file requests promptly to enable swift task completion.
  • Performed data entry and file maintenance to keep entire records system current and accurate.
  • Performed general office activities, such as typing, answering telephones, operating office machines, processing mail, and securing confidential materials.
  • Added new material to file records and created new records as necessary.
  • Completed general financial activities, such as processing accounts payable, reviewing invoices, collecting cash payments, or issuing receipts.

Independent Insurance Agent

Ameri Life
12.2019 - 01.2022
  • Interviewed prospective clients to learn about financial needs and discuss existing coverage.
  • Analyzed clients' current insurance policies and suggested additions or other changes.
  • Explained features, advantages and disadvantages of various policies to promote usage of insurance plans.
  • Sought out new clients and developing clientele by networking and generating lists of prospective clients.
  • Contacted prospective and current clients via telephone to provide quote and policy information.
  • Presented supplemental insurance information to business owners, employees, and individuals.
  • Followed up with clients to determine satisfaction with received services.
  • Used company software to analyze customer coverage needs, write quotes and issue policies.
  • Negotiated premium rates with clients to maximize profit.
  • Interpreted insurance policies and explained coverage to clients.
  • Researched and maintained up-to-date knowledge of the insurance industry.
  • Built and maintained relationships with clients to support satisfaction.

Chiropractic Assistant/ Receptionist

River Hills Chiropractic Clinic
01.2017 - 05.2019
  • Built rapport with patients to promote trusting environment.
  • Assisted with cleaning and storing supplies, instruments and equipment to expedite patient therapies.
  • Demonstrated stretching and strengthening exercises for patients to do at home.
  • Answered or placed phone calls to schedule or reschedule appointments.
  • Greeted individuals upon entry to office, checking in patients for appointments.
  • Oversaw exercise equipment and room to enforce patient safety.
  • Prepared treatment rooms and exam rooms to facilitate patient visits.
  • Adhered to confidentiality procedures regarding health and personal data to minimize data risk.
  • Performed patient care activities under direction of chiropractor and prescribing physician.
  • Gathered patients' medical histories and entered data into electronic files for recordkeeping.
  • Inventoried and ordered medical, lab, or office supplies or equipment.
  • Recorded patients' medical history, vital statistics and information such as test results in medical records.
  • Explained treatment procedures, medications, diets, or physicians' instructions to patients.
  • Prepared and administered medications as directed by physician.
  • Obtained medical information and measured vital signs, weight and height.
  • Prepared treatment rooms for patient examinations.
  • Showed patients to examination rooms and prepared for physician.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.

Human Resources Manager

Prominent Business Solutions
01.2018 - 07.2018
  • Coordinated and led large-scale recruitment initiatives.
  • Oversaw and coordinated content onboarding processes for new hires.
  • Managed employee lifecycle processes by handling onboarding, employee performance and discipline tasks.
  • Compiled and analyzed employment data to improve HR efforts.
  • Utilized business acumen and experience to achieve positive environment of engaged employees.
  • Communicated performance expectations in accordance with job descriptions for each position.
  • Participated in weekly staff meetings and met with management to review progress and status of various issues.
  • Designed and implemented human resources policies and procedures.
  • Developed, administered, and evaluated applicant tests.

Education

Associate of Science - Business Administration And Management

College of Central Florida
Ocala, FL
12.2020

High School Diploma -

Hernando High School
Brooksville, FL
05-2017

Skills

  • Writing Reports
  • Managing Records
  • Revenue Cycle Management
  • Insurance Collaboration
  • Medical Billing
  • Records Coordination
  • Collecting Payments
  • Insurance Verification
  • Financial Records and Processing
  • Paperwork Management
  • Word Processing
  • Team Training and Mentoring
  • Client Advisory
  • Stocking and Replenishing
  • Microsoft Word
  • Active Listening
  • Customer Relations
  • Call Center Operations
  • Conflict Resolution
  • Product Organization
  • Customer Consulting
  • Training and mentoring
  • HR policies and procedures
  • Recruitment and hiring
  • Talent acquisition

Timeline

HR Manager/Recruiter

Macalister Marketing Inc
08.2024 - Current

Customer Service Manager/ Design Consultation Representative

Rebecca Rose Fine Portraits
06.2023 - Current

Revenue Cycle Specialist

Sherlog Revenue Solutions
08.2022 - 05.2023

Medical Records Specialist

Pasco County Jail
01.2022 - 02.2022

Chiropractic Assistant/ Records Clerk

Brooksville Chiropractic
04.2021 - 01.2022

Independent Insurance Agent

Ameri Life
12.2019 - 01.2022

Human Resources Manager

Prominent Business Solutions
01.2018 - 07.2018

Chiropractic Assistant/ Receptionist

River Hills Chiropractic Clinic
01.2017 - 05.2019

Associate of Science - Business Administration And Management

College of Central Florida

High School Diploma -

Hernando High School

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