Shawna Smith
Elmira,NY
Summary
Seeking position where the opportunity for advancement is directly related to job performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Communications Technician
The Guthrie Clinic
10.2024 - Current
- Managed real-time communication between medical teams and transport services, ensuring rapid response to transportations
- Ensured timely arrival of critical patients to appropriate facilities with diligent transport coordination and accurate documentation.
- Provided essential support for emergency transports by rapidly processing time-sensitive information and effectively communicating with relevant personnel.
- Maintained a high level of professionalism under pressure during emergency situations, effectively coordinating resources and communicating critical information to ensure optimal patient outcomes.
- Maintained high-quality standards in patient care by consistently adhering to established protocols and procedures during medical transports.
- Coordinated with other agencies to maintain safe patient transport.
- Conducting connections of Providers from multiple facilities to ensure appropriate pt care
- Contacting facilities in a timely manner with bed availability, assignments, and report numbers,
- Radio Communications between multiple facilities, to maintain safety and efficiency for patient care.
USPS Mail Carrier
United States Postal Service
08.2020 - Current
- Account for all mail and package delivery, package pick ups, teamwork, being able to work independently, problem solving, sort and memorize. Load car/ mail truck and delivery in a timely manor
Teacher Aide
Elmira City School District
02.2019 - Current
- Teacher aide, assist teacher in classroom, take children to lunch, do centers with children, help children with learning in the classroom, substitute when teacher is unable to work.
Clinical Assistant
Arnot Ogden Medical Center
12.2010 - 02.2020
- I have worked as a Clinical Assistant since December 2010- Present, I have been trained on Drawing Labs, taking specimens, Ekgs, as well as answering the phones, computer documenting, and taking care of many patients daily.
Unit Clerk
Arnot Ogden Medical Center
12.2010 - 02.2020
- Answering phones, patient admissions, putting away files, assisting supervisor when needed with tasks, cover all nursing units in hospital at night with the exception of ICU ED OB L&D, work independently by myself at night doing multiple tasks at once.
Crew Member
McDonalds
04.2008 - 01.2010
Education
Some college - undefined
High school diploma or GED - undefined
Skills
- CHARTING
- INFECTION CONTROL
- PATIENT CARE
- CATHETERS
- LONG TERM CARE
- Phlebotomy (8 years)
- EKG (8 years)
- Customer Service (9 years)
- Time management (10 years)
- Customer Service Skills
- Sales
- Scheduling
- EMR
- Retail sales
- ICU Experience
- Laboratory Experience
- Critical Care Experience
- Venipuncture
- Hospital Experience
- Medical Office Experience
- Vital Signs
- Office/clerical (7 years)
- Kronos
- Employee Orientation
- Caregiving
- Home Care
- Medical terminology
- Communication skills
- Phone etiquette
- Epic
Certification
- November 2008 to Present
- NYS Drivers License
- CPR Certification
- I have a current cpr certification
- CNA
- AED Certification
- NYS Emt-B
Assessments
- Medical Receptionist Skills — Proficient
- June 2020
- Managing physician schedules and maintaining accurate patient records
- Full results: Proficient
- Customer Focus & Orientation — Highly Proficient
- December 2019
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Medical Terminology — Proficient
- June 2019
- Understanding and using medical terminology
- Bartending — Familiar
- Understanding, pouring, and mixing drink orders
- Full results: Familiar
- Scheduling — Proficient
- December 2021
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Administrative assistant/receptionist — Familiar
- July 2022
- Using basic scheduling and organizational skills in an office setting
- Early childhood development — Expert
- Knowledge of the development of children ages 0-3 and of ways to foster that development
- Full results: Expert
- Food service: Customer situations — Highly Proficient
- Ensuring customer satisfaction and prioritizing tasks in a food service setting
- Work style: Reliability — Familiar
- Tendency to be reliable, dependable, and act with integrity at work
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- SKILLS SUMMARY
- Demonstrated knowledge and skills in medical and health related occupations, legal and ethical issues, qualities of health care workers, guidelines for professional conduct, types of facilities, changes in health care, long term care
- Promoted fire and accident prevention, body mechanics, infection control, confidentiality, respect and proper judgment, universal and standard precautions, family interaction, personal care, adaptation to sensory depravation
- Performed tray preparation and feeding, bed making, transferring skills, patient comfort measures, personal care, elimination care/needs, non-sterile dressing changes, hot/cold applications, ROM exercises, terminal cleaning
- Operated vital signs instrumentation, mechanical lift, ambulatory devices, oxygen apparatus
- Assisted in patient care with IV, NG and G-tubes, feeding tubes, ostomy, urinary catheters
- Studied and researched mental retardation, Down syndrome, cerebral palsy, autism, epilepsy, body systems, isolation units, stages of grieving, post mortem care, types of wounds, surgical preps, drainage devices, physical and physiological changes in aging, chronic diseases, external nutrition, structure and function of the heart, conduction system, electrocardiograph and dysrhythmias
- Observed and reported patient data, charting and care plans, graphic and flow sheets, admission, transfer and discharge procedures
- Exhibited problem solving, decision making and goal setting skills, dependability, efficient time management, requests for assistance and teamwork qualities
- Prioritized patient care needs
- Collected specimens
- Identified use of types of blood and products, common tests, needle/syringe use
Timeline
Communications Technician
The Guthrie Clinic
10.2024 - Current
USPS Mail Carrier
United States Postal Service
08.2020 - Current
Teacher Aide
Elmira City School District
02.2019 - Current
Clinical Assistant
Arnot Ogden Medical Center
12.2010 - 02.2020
Unit Clerk
Arnot Ogden Medical Center
12.2010 - 02.2020
Crew Member
McDonalds
04.2008 - 01.2010
Some college - undefined
High school diploma or GED - undefined
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