Shawna Snell
Charlotte,NC
Summary
Motivated natural leader experienced in driving great team successes by coaching team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Lead continuous improvement initiatives with a focus on inventory control in a 17-million-dollar inventory value facility with 13 direct reports, and 110 indirect employees across multiple departments.
Overview
18
18
years of professional experience
Work History
Customer Care Manager
Genuine Parts Company
06.2016 - Current
- Instrumentally involved in a seamless distribution center consolidation in 2019, resulting in an additional 65 customers and an increased inventory value up from 11 million to 17 Million.
- Played a crucial role in meeting or exceeding departmental KPIs consistently through strong leadership skills combined with strategic planning.
- Adapted quickly to changing business needs by revising processes for increased flexibility and scalability in service delivery.
- Implemented effective quality control measures to minimize errors and ensure high standards of service resulting in a 1% YOY increase to inventory accuracy.
- Developed and implemented customer service policies and procedures, provides appropriate solutions, and alternatives within appropriate timeframes to achieve resolution.
Executive Administrative Assistant
Genuine Parts Company
08.2011 - 06.2016
- Daily tracking and reporting of distribution center KPI’s.
- Handled administrative tasks such as expense report processing, invoice reconciliation, A/R processing efficiently.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Senior Supervisor
GCG (Garden City Group)
02.2008 - 06.2011
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Provided project management support to team and client leads
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
Project Administrator / Project Supervisor
GCG (Garden City Group)
10.2006 - 01.2008
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Conduct Interviews – (New Hire Screening process).
- Conducted team meetings, provided knowledge and feedback.
Education
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, Concentration Legal -
Strayer University
01.2015
Skills
- Inventory Management
- Inventory Control
- Inventory Accuracy
- Customer Relationship Management (CRM)
- Project Management
- Microsoft Excel
- Training and mentoring
- Leadership
- Team Management
- Delegation and Supervision
Timeline
Customer Care Manager
Genuine Parts Company
06.2016 - Current
Executive Administrative Assistant
Genuine Parts Company
08.2011 - 06.2016
Senior Supervisor
GCG (Garden City Group)
02.2008 - 06.2011
Project Administrator / Project Supervisor
GCG (Garden City Group)
10.2006 - 01.2008
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, Concentration Legal -
Strayer University
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