Shawna Standoff
San Diego,CA
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
9
9
years of professional experience
Work History
Operations Manager
Hudson Group San Diego International Airport
11.2021 - 10.2025
- Streamlined operational workflows, enhancing efficiency across daily airport functions.
- Implemented process improvements, leading to increased service consistency and passenger satisfaction.
- Supervised team performance, fostering a collaborative environment to achieve operational goals.
- Developed training programs for new hires, ensuring adherence to safety and quality standards.
- Coordinated with cross-functional teams to execute initiatives that improved overall airport operations.
- Managed inventory systems, optimizing stock levels and reducing waste across multiple locations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Department Manager
Bed Bath & Beyond
07.2018 - 07.2020
- Led daily operations to enhance customer service and store efficiency.
- Mentored team members, fostering a collaborative and high-performance work environment.
- Implemented inventory management strategies, reducing stock discrepancies and improving organization.
- Analyzed sales trends to develop actionable plans for maximizing store profitability.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty initiatives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Operations Manager
Urban Wave Company
07.2016 - 07.2018
- Analyzed operational data, identifying trends to inform strategic decision-making and resource allocation.
- Led staff meetings to communicate updates and promote best practices in operations management.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Education
Associate of Arts - Business Management
San Diego City College
San Diego, CA05-2008
Skills
- Performance monitoring
- Operations oversight
- Client relationships
- Project management abilities
- Strategic planning
- Workflow optimization
- Schedule management
- KPI tracking
- Cross-functional collaboration
- Customer relations specialist
Timeline
Operations Manager
Hudson Group San Diego International Airport
11.2021 - 10.2025
Department Manager
Bed Bath & Beyond
07.2018 - 07.2020
Operations Manager
Urban Wave Company
07.2016 - 07.2018
Associate of Arts - Business Management
San Diego City College