Shawna Stone
Leeds,AL
Summary
Driven by a passion for excellence, I leveraged my expertise in food safety compliance and team leadership at Buc-ees to enhance guest relations and streamline operations. By implementing innovative inventory management strategies and fostering a collaborative work environment, I played a pivotal role in boosting efficiency and reducing waste, contributing to a significant improvement in service delivery and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Food Service Manager
Buc-ees
12.2020 - Current
- Assisted Food Service Manager with planning and preparation of breakfast, lunch and dinner for over 20,000 plus guests.
- Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
- Observed staff confirm safety and quality standards.
- Accurately monitored inventory levels in order to accurately order supplies.
- Practiced safe work habits and encouraged staff to do same.
- Increased overall efficiency by implementing standardized operating procedures for all food production tasks in the kitchen area.
- Oversaw food presentation, guaranteeing visually appealing dishes that met quality and consistency requirements.
- Implemented cost-saving measures through effective portion control and minimizing food waste.
- Assessed inventory levels regularly, maintaining optimal stock to prevent shortages or surplus.
- Fostered a positive work environment by addressing employee concerns effectively while promoting team collaboration.
- Collaborated with executive chef to develop new menu items, resulting in increased sales and positive feedback from customers.
- Helped Food Service Manager train cafeteria staff in food preparation, line process and health regulations.
- Maintained safety standards throughout the workplace by enforcing strict adherence to OSHA regulations among all employees.
- Conducted regular performance evaluations for staff members to provide constructive feedback on their strengths as well as areas needing improvement.
- Negotiated contracts with suppliers that resulted in substantial savings without compromising ingredient quality or freshness standards.
- Demonstrated conflict management skills while supervising employees.
- Coordinated employee work schedules to provide coverage for special events.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Communicated with customers to answer questions or concerns.
- Ensured compliance with health codes, leading to consistently high scores on inspections and maintaining a clean work environment.
- Reviewed customer feedback regularly to identify areas of improvement in service quality or menu offerings.
- Maintained logs for equipment maintenance as required by [Agency].
- Managed staff schedules, ensuring adequate coverage during peak times and reducing labor costs.
- Displayed proper food handling and equipment technique when assisting in kitchen.
- Oversaw training of more than 30 team members.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Tracked food production levels, meal counts, and supply costs.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Purchased food and cultivated strong vendor relationships.
- Maximized quality assurance by completing frequent line checks.
Aseembly Worker
Prince Metal Stamping USA
08.2020 - 12.2022
- Followed detailed assembly instructions, processes, and procedures.
- Completed assigned tasks quickly to decrease production time.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Exhibited strong multitasking abilities, successfully managing multiple assembly tasks simultaneously while maintaining focus on quality and productivity.
- Increased overall productivity with attention to detail, ensuring precise alignment of components during assembly process.
- Notified supervisor of issues with equipment or production.
- Collaborated with team members to meet production goals and maintain a safe, clean work environment.
- Ensured compliance with industry regulations, consistently adhering to best practices for assembly worker safety standards.
- Demonstrated adaptability by quickly learning new procedures as systems evolved or updated equipment was introduced.
- Achieved faster turnaround times by prioritizing urgent projects as needed, helping the team meet tight deadlines.
- Promoted a positive work atmosphere by maintaining open lines of communication with colleagues at all levels within the organization.
- Collaborated with team members to improve production processes and maintain quality standards.
- Followed safety protocols to maintain safe working environment.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
Key Holder
The Children's Place
12.2016 - 01.2018
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Increased sales by providing exceptional customer service and product knowledge.
- Improved team morale and efficiency through effective delegation and clear communication.
- Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
- Engaged with local community through events, enhancing store's reputation and customer base.
- Fostered culture of accountability and excellence, leading by example and encouraging team growth.
- Monitored and reported on sales trends, providing valuable insights for inventory management.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Education
Bachelor of Science - Nursing
Jefferson State Community College
Birmingham, ALSkills
- Food Preparation
- Scheduling Staff
- Sanitation Standards
- Food presentation
- Food Safety Compliance
- Guest Relations
- Inventory Management
- Staff Scheduling
- Waste Reduction
- Ordering Supplies
- Nutrition knowledge
- Allergy awareness
- Cost Control
- Employee Evaluation
- Customer Service
- Staff Leadership
- Operations Management
- Food Storage
- Team Development
- Quality Control
- Staff Motivation
- Staff Supervision
- Purchasing
- Employee Retention
- Equipment management
- Health Inspections
- Facility Maintenance
- Performance Evaluations
- Production records
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Leadership
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Safe Food Handling
- Employee Supervision
- Team building
- Task Prioritization
- Monitoring Food Preparation
- Coaching and Mentoring
- Interpersonal Skills
- Conflict Resolution
- Kitchen equipment operation and maintenance
- Goal Setting
- Professionalism
- Strategic Planning
- Training and Onboarding
- Food plating and presentation
Traveling
I love to travel to new place.
Timeline
Assistant Food Service Manager
Buc-ees
12.2020 - Current
Aseembly Worker
Prince Metal Stamping USA
08.2020 - 12.2022
Key Holder
The Children's Place
12.2016 - 01.2018
Bachelor of Science - Nursing
Jefferson State Community College
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