Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shawna Stuart

Clinton Township,MI
Shawna Stuart

Summary

Dynamic professional with many fields of knowledge, adept at enhancing satisfaction. Skilled in conflict resolution and multitasking, Committed to delivering exceptional customer service and achieving superior results through meticulous attention to detail.

Dedicated and compassionate individual with a strong commitment to helping others overcome addiction and reach their full potential. With 11 years of active recovery, I bring personal experience, resilience, and a deep understanding of the challenges faced on the journey to sobriety. Seeking a remote position that allows me to support others in their recovery journey while managing a busy household as a mother of three.

After the birth of my first daughter in September 2012, I took a break from my career to be a stay-at-home mother. I returned to the workforce once she began school, where I developed valuable skills in time management, organization, and multitasking. In February 2022, I welcomed my second daughter, followed by my third in March 2024. This experience has strengthened my resolve and adaptability, and I am now pursuing remote opportunities that allow me to balance my professional goals with my responsibilities as a mother.

Active Recovery and Community Involvement

Since beginning my journey in June 2013, I have been passionately involved in the recovery community. Celebrating 11 years of sobriety, I am now focused on giving back and supporting those facing similar struggles. For the past three years, I have been a proud member of the WorkIt community, where I found an unprecedented level of care and understanding. My doctor at WorkIt has supported me through significant life milestones, reinforcing my desire to contribute to this supportive environment.

I am eager to bring my personal insight and dedication to a role within WorkIt, where I can empower others on their path to recovery. With a strong belief in the power of support, understanding, and holistic treatment, I am committed to helping others realize they too can overcome adversity and thrive.

Overview

16
years of professional experience

Work History

Public Storage

Property Manager
02.2018 - 01.2022

Job overview

  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.

Hanna Carwash

Car Detailer
01.2017 - 02.2018

Job overview

  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Completed timely and thorough car details for increased customer satisfaction and repeat business.
  • Provided exceptional customer service and addressed customer inquiries.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Maintained clean, tidy and safe work environment.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Improved overall vehicle appearance with the use of professional-grade equipment and products.
  • Achieved superior results through meticulous attention to detail in all aspects of car detailing.
  • Provided exceptional customer service by addressing specific concerns or requests during the detailing process.

Private Family Client

Personal Nanny
04.2006 - 09.2012

Job overview

  • Ensured safety of children in various settings, including at home, during transportation, and on outings.
  • Developed strong relationships with families, providing support and guidance through various stages of their children''s lives.
  • Created fun learning opportunities through interactive games and hands-on experiences, fostering intellectual curiosity in children.
  • Assisted in the coordination and management of family schedules, ensuring timely arrival at events and appointments while prioritizing the best interests of the child.
  • Coordinated playdates with other caregivers to foster socialization among children in my care.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Taught children everyday skills and language.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Involved children in caring for household pets and chores.
  • Collaborated with parents on setting achievable milestones for their child''s development, tracking progress over time.
  • Implemented effective behavior management strategies to address challenging behaviors and promote positive growth.
  • Provided overnight care when required, ensuring a safe and comforting environment for sleeping children.
  • Supported families by adapting to their unique needs and schedules, ensuring smooth daily transitions.
  • Utilized creative problem-solving skills to address unexpected situations or emergencies effectively while maintaining composure under pressure.
  • Managed household tasks such as laundry and light cleaning to maintain an organized living space for families.
  • Maintained updated knowledge of childcare best practices through professional development courses and workshops to stay current in the field.
  • Assisted with homework completion and provided tutoring as needed, boosting academic performance.
  • Improved children''s emotional well-being by providing nurturing care and a stable environment.

Education

Macomb Community College
Warren, MI

Eisenhower High School
Shelby, MI

High School Diploma
2006

Skills

  • Customer service-focused
  • Rent collection
  • Exceptional oral and written communication skills
  • Tenant relations
  • Adaptable
  • Skilled multi-tasker
  • Property Management
  • Customer Service
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Conflict Resolution
  • Professionalism
  • Time management abilities
  • Adaptability

Timeline

Property Manager

Public Storage
02.2018 - 01.2022

Car Detailer

Hanna Carwash
01.2017 - 02.2018

Personal Nanny

Private Family Client
04.2006 - 09.2012

Macomb Community College

Eisenhower High School

High School Diploma

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Shawna Stuart