Shawna Sweitzer
York,PA
Summary
Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.
Innovative professional with several years of experience offering top-quality services to customers. Highly skilled with expertise in understanding clients' requests for special services.
Innovative Stylist with expertise in styling with training. Dedicated and reliable worker with fantastic eye for detail and selling products effectively.
Outgoing Hairstylist skilled in studying facial features and hair condition to determine hairstyles and treatments for individual clients. Upsells salon products and promotes business to exceed sales goals. Engages in light conversation to establish trust, likability and loyalty with customers.
Overview
21
21
years of professional experience
Work History
Stylist
Great Clips Hair Salon
York, PA
07.2021 - Current
- Provided personal consultations to determine clients' styling needs and preferences.
- Created custom looks for clients based on their individual style, body type, and personality.
- Organized and maintained an inventory of clothing, accessories, and beauty products.
- Maintained records of client purchases and services rendered.
- Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
- Trained junior staff members in styling techniques and customer service standards.
- Ensured that all styling areas were kept clean and organized at all times.
- Kept work area clean and neat to stay productive.
- Greeted each client and asked questions to determine fashion needs.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Collected payment from customers and scheduled next appointments.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
Receptionist
All Trans Truck & Trailer Services
York, PA
10.2019 - 11.2021
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
Truck Driver
Penn Waste
York,, PA
06.2013 - 10.2019
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Communicated with dispatchers regarding pickup and delivery times.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Reported all accidents or violations to management immediately upon occurrence.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, dangerous curves., in order to plan most efficient routes.
- Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Maintained safe driving habits to protect property and general public on roadways.
Bus Driver
Durham Schools Services
York, PA
06.2003 - 06.2013
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Greeted customers in a friendly manner when boarding the bus.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
- Verified that all passengers were seated before operating the bus.
- Maintained order among passengers during trip by enforcing rules of conduct.
- Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Obeyed DOT rules and regulations and local laws to maximize safety.
Education
Cosmetology - Cosmetology Education
Empire Beauty School, York, Pa
York, Pa07-1992
High School Diploma -
Northeastern High School
Manchester, Pa06-1991
Skills
- Attention to Detail
- Brand Promotion
- Trend Monitoring
- Product Knowledge
- Customer Service
- Teamwork and Collaboration
- Building Positive Rapport
- Creative Thinking
- Customer Consultation
- Hair Styling
- Cosmetology
- Flexible Schedule
- Trend Awareness
- Haircare
- Client consultation
- Hair product upselling
Timeline
Stylist
Great Clips Hair Salon
07.2021 - Current
Receptionist
All Trans Truck & Trailer Services
10.2019 - 11.2021
Truck Driver
Penn Waste
06.2013 - 10.2019
Bus Driver
Durham Schools Services
06.2003 - 06.2013
Cosmetology - Cosmetology Education
Empire Beauty School, York, Pa
High School Diploma -
Northeastern High School
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