Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Tannenbaum

Hagerstown,MD

Summary

Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 5 years of experience.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Accurate individual comfortable lifting up to 60 pounds and working independently with little to no supervision. Quick learner accomplished in organizing shipments and unloading delivery trucks. Expertise in stocking products and customer service.

Overview

14
14
years of professional experience

Work History

Sales Associate/Key Holder

Pet Valu
02.2019 - 08.2020
  • Operated POS system to total purchases and receive and process cash and credit payments.
  • Assisted customers by locating, describing and explaining use and care of pet products.
  • Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, and preparing bank deposits.
  • Coordinated store products and conducted inventory counts to maintain merchandise flow.
  • Constructed cardboard and window merchandise displays, organized shelves and racks and maintained clean sales floor to promote visually appealing shopping environment.
  • Completed store opening and closing procedures.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained and mentored new employees.
  • Processed cash, credit, debit, and check payments.
  • Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Tracked, analyzed and reported store sales performance metrics to store manager.

Store Manager

SUBWAY®Restaurants
07.2013 - 09.2014
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.

Sandwich Artist

SUBWAY®Restaurants
01.2012 - 07.2013
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Monitored inventory and requisitioned low-stock items.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
  • Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Prepared salads, soups and sandwiches for customers.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Brewed coffee and tea and changed out drink station syrups.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Observed customer purchases in line and differentiated between standard portions.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Completed milkshakes and ice cream desserts for customers.

Overnight Stock Associate

Walmart
08.2009 - 11.2011
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Unloaded arriving product stock and moved to store display areas.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Checked aisles for spills to complete quick clean-up.
  • Collected assigned merchandise and transported to store floor locations using hand trucks.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Maintained neat, organized stockroom free of hazards.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.

Deli Associate

Walmart
03.2008 - 08.2009
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Learned other teammates' work tasks to train as backup.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
  • Created appealing food arrangements for party trays and specialized orders.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Offered product samples to customers, generating additional sales through taste-testing.

Cashier

Rutters Gas Station
12.2006 - 06.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Education

No Degree - Cosmetology

Chambersburg Beauty School
Chambersburg, PA
02.2012

High School Diploma -

James Buchanan High School
Mercersburg, PA
06.2006

Skills

  • Staff Coaching and Training
  • Retail Industry Experience
  • Sales Strategies
  • Adaptable to Changing Demands
  • Suggestive Selling
  • Money Handling
  • Sales Activities
  • Till Counting
  • Rewards Programs
  • Handling Complaints
  • Customer Inquiries
  • Stock Replenishment
  • Cash Counting
  • Sales Documentation
  • POS Systems Operations
  • Cash Handling and Reconciliation
  • Effective Working Relationships
  • Work Prioritization
  • Managing Customer Needs
  • Managing Cash Register
  • Maintaining Clean Work Areas
  • Thorough Knowledge of Product
  • Store Opening and Closing
  • Inventory Management
  • Accurate Cash Handling
  • Team Leadership
  • Staff Training
  • Order Management
  • Shift Checklists
  • Staff Management

Timeline

Sales Associate/Key Holder

Pet Valu
02.2019 - 08.2020

Store Manager

SUBWAY®Restaurants
07.2013 - 09.2014

Sandwich Artist

SUBWAY®Restaurants
01.2012 - 07.2013

Overnight Stock Associate

Walmart
08.2009 - 11.2011

Deli Associate

Walmart
03.2008 - 08.2009

Cashier

Rutters Gas Station
12.2006 - 06.2007

No Degree - Cosmetology

Chambersburg Beauty School

High School Diploma -

James Buchanan High School

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Shawna Tannenbaum