Summary
Overview
Work History
Education
Skills
Timeline
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Shawna Thome

Oklahoma City,OK

Summary

I am a problem-solver and am able to think outside the box to come up with creative solutions. I have the ability to see what a person needs while staying within the boundaries of what can realistically be done. I make it a point to learn as much as I can in all area's to expand my skills and be a valuable asset to the company.

Overview

13
13
years of professional experience

Work History

Insurance Agent

TTEC, USAA
09.2020 - 04.2024
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Executive Assistant to the Chief Executive Officer

11 Feathers
08.2016 - 09.2020
  • Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
  • Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
  • Organized and coordinated conferences and monthly meetings.
  • Created expense reports, budgets, and filing systems for management team.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Maintained confidentiality by handling sensitive information with discretion and professionalism.

Executive Assistant

Frontier Hospice And Home Health Care
05.2011 - 08.2016
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.

Education

No Degree - General Studies

Yakima Valley Community College
Yakima, WA

Skills

  • Customer Service
  • Licensed Insurance Agent
  • Auto insurance
  • Client Relations
  • Property insurance
  • Policy writing
  • Office Administration
  • Information confidentiality
  • Customer Service-Oriented
  • Excel spreadsheets
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint resolution
  • Complaint Handling
  • Payment Processing
  • Professional telephone demeanor
  • Call Center Operations

Timeline

Insurance Agent

TTEC, USAA
09.2020 - 04.2024

Executive Assistant to the Chief Executive Officer

11 Feathers
08.2016 - 09.2020

Executive Assistant

Frontier Hospice And Home Health Care
05.2011 - 08.2016

No Degree - General Studies

Yakima Valley Community College

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Shawna Thome