Shawna Thompson
Grants,NM
Summary
Energetic Housekeeping Room Attendant with [4 ] years of hands-on experience cleaning and maintaining guest rooms. Detail-oriented individual possessing strong work ethic and excellent organizational skills. Proficient in [Housekeeping] and [Sanitizing] cleaning equipment operations. Committed to finishing tasks on time while exceeding expectations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Housekeeping Attendant
Route 66 Casino & Hotel
14500 Central Ave. SW Rio Puerco, NM 87121
02.2019 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Responded to requests from patrons for linens and toiletries.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
Office Clerk
The Ribbon Place
141 Wyoming NE, Albuquerque, NM 87123
05.1996 - 09.2011
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming business and client requests for information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
Education
GED -
Albuquerque Job Corps Center
Albuqueque, NM06.1998
No Degree -
Southwestern Indian Polytechnic Institute
Albuquerque, NM01.1997
No Degree -
Crownpoint High School
Crownpoint, NM05.1994
Skills
- Pressing Clothes
- Guest Satisfaction
- Appliance Shining
- Equipment Operation
- Linen Replacement
- Cleaning Bathrooms
- Bed Checks
- Folding Clean Laundry
- Equipment Replacement
- Special and Routine Cleaning
- Vacuuming and Sweeping
- Surface Sanitizing
- Guest Safety
- Dusting Furniture
- Laundry Pickup
- Mopping and Buffing Floors
- Storage Area Management
Certification
- VOCATIONAL Training - Albuquerque Job Corps
- Certified OFFICE Clerk, - [10 years] The Ribbon Place
- HOUSEKEEPING Training - 4 Years Route 66 Casino & Hotel
- COVID SAFE PRACTICE Training - CERTIFCATE
- ACTIVE SHOOTER Training - CERTIFCATE
Languages
English
Native or Bilingual
Timeline
Housekeeping Attendant
Route 66 Casino & Hotel
02.2019 - Current
Office Clerk
The Ribbon Place
05.1996 - 09.2011
GED -
Albuquerque Job Corps Center
No Degree -
Southwestern Indian Polytechnic Institute
No Degree -
Crownpoint High School