Shawna Thompson
Brookfield
Summary
Experienced with patient/team member support and navigational practices. Utilizes communication and problem-solving skills to advocate for patient needs. Track record of effective collaboration and resolving patient concerns swiftly and empathetically.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Virtual Patient Advocate
Advocate Aurora Health
07.2023 - Current
- Reduced falls risk for patients by consistently providing vigilant verbal redirections, reminders and preventative interventions to allow staff to attend to any at risk patient immediately.
- Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
- Displayed adaptability in assisting with diverse populations of patients, including those with varying ages, cultural backgrounds, and medical conditions.
- Exhibited excellent problem-solving skills in addressing complex patient needs or situations.
- During Leadership and Teammate role - Facilitated smooth transitions during shift changes by providing thorough updates on patient status to the incoming lead or team member coming on for the next shift.
IT DATA ENTRANT & CLERICAL ASSISTANT
Milwaukee County District Attorney's Office
10.2019 - 07.2023
- Remote and On-Site IT and Clerical Assistant familiarized with the processes, partners and resources available to victims.
- Coordinating and communicating between victims and Advocates/ADA's with experienced with being the liaison to their resources available and engagement with their team assigned
- Privileged to have alternative experience in the Homicide Scanning Project, CRU entry
- Specialized in PROTECT software navigation and entry
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Collaborated with other clerical staff on special projects, improving overall office performance.
- Mentored, trained and supported new staff members in office policies and procedures.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
SENIOR PARALEGAL
Murphy Johnson & Trampe S.C
01.2017 - 02.2019
- Senior Paralegal to four (4) attorneys and staffed paralegals in a high-volume firm with 150+ open cases at a time concentrated in the areas of family law and criminal defense
- The family law practice includes divorce, child custody/placement, support and maintenance, grandparents' visitation and paternity adjudications, involved while handling a substantial number of family law cases including many with complicated custody, placement and financial issues
- The criminal law practice includes defense of all types of criminal cases, including felonies, misdemeanors, and traffic, with experience in misdemeanor and felony jury trial preparation
- Supervisor & Training Manager to all staffed paralegals and Law Firm Administration Lead
- Facilitates all electronic filing and conformity with the law firm to the court and all other parties
- Drafted and proofed legal documents including complaints, summonses and discovery pleadings
- Coordinated tracking and organization of documents produced by hundreds of defendants
- Assisted client with discovery compliance by compiling, organizing, preparing electronic data and documents for document productions and facilitated consultations with vendors for same
- Developed and implemented solutions to routine and non-routine problems
- Planned and prioritized diversified workloads for self and other individuals
LEAD PARALEGAL
Pfeuffer Law Firm, LLC
09.2015 - 01.2017
- Delivered all aspects of legal administrative assistance to the attorney in legal areas including family law, child support, paternity, restraining orders, and guardianships
- Drafted, edited and processed petitions, pleadings, briefs, subpoenas, discovery requests and responses, letters and memorandum, agreements, and other documents
- Facilitated communications with clients, opposing counsel, court staff and investigators
- Reviewed/validated incoming materials and determined the need for assembly and preparation of variety of legal documents
- Managed attorney scheduling and calendars; coordinated meetings, appointments and conferences
- Handled court filings and pleading distribution, case file organization, legal billing processes, legal research, trial assistance, and deadline management
- Assistance in all research and drafting of documents filed for previous Kenosha County Guardian Ad Litem, newly appointed Family Court Commissioner
EXECUTIVE ASSISTANT
YMCA
10.2014 - 09.2015
- Managed all aspects of executive administrative support to the Director, to include handling a complex and frequently changing schedule, calendar management, and the coordination/preplanning of appointments and personal events
- Prepared and proofed briefing materials, agendas and decks for upcoming Board of Director meetings
- Assessed operational processes and recommended improvements to drive daily efficiency
- Co-developed and launched a nutritional guidance/educational class as newly offered program; provided wellness training, fitness, and nutritional guidance
- Developed a successful client assessment/follow-up program leading personalized fitness and nutritional plans; provided support, counsel and health-forward guidance for client longevity
EXECUTIVE ASSISTANT/SYSTEMS ADMINISTRATOR
Kingdom Fitness Center
09.2014 - 11.2014
- Provided all aspects of executive and office administrative support, to include greeting center visitors, determined the nature and purpose of visit, and provided all appropriate membership guidance and recommendations
- Maintained customer accounts, and processed product purchases, member monthly billings, and transactions
- Developed and maintained appointment scheduling system for members to efficiently request a variety of offered services; implemented and maintained internal client filing system and loss prevention system
INTERN
Milwaukee County Sheriff
08.2013 - 12.2013
- Gained experience with law enforcement protocol, policies, procedures, county bylaws, and operational guidelines, while participating in Sheriff Department areas including administration, airport, communications, corrections, patrol, and the training academy
- Participated in initial investigations through finalized sentencing and administrative structuring
SENIOR SALES REPRESENTATIVE
Lovers Lane & Co
04.2006 - 09.2013
- Led all aspects of daily operations assistance, sales and customer service via the development and implementation of customized sales techniques to successfully sell and upsell various products to new and existing customers
- Elevated customer relations by establishing credibility, assessing needs, and providing appropriate recommendations in order to drive sales closure
- Handed all aspects of order management, special orders and problem resolution
- Facilitated the training and development of sales and support staff
- Collaborated with management to develop and initiate strategies that supported the achievement of monthly sales goals and objectives
- Achieved top sales compensation and received top sales recognition multiple times
Education
Professional Certificate / Diploma - Medical Billing
AAPC
01.2024
Professional Certificate / Diploma - Medical Coding Specialist
AAPC
01.2024
Professional Certificate / Diploma - Health Information Management
Ashworth College
01.2023
Masters Degree - Criminal Justice
University of Wisconsin Milwaukee
01.2014
Bachelor Degree - Criminal Justice
University of Wisconsin Parkside
01.2012
Skills
- Calendar Management
- Document Productions
- Drafting Documents
- Executive Support
- Filing Systems
- Long Term Planning
- Microsoft Outlook
- Office Administration
- Operations Processes
- Organizing Files
- Problem Resolution
- Sales
- Strategic Objectives
- Training and Development
- Trial Preparation
- Resource utilization
- Organized nature
- Proactive problem-solving
- Quality assurance
- Verbal and written communication
- Computer savvy
- Activity monitoring
- Electronic health records
- Data entry
- Medical terminology
Certification
- Certified Paralegal (CP), American Bar Association (ABA), 01/01/15, 01/01/15
- Personal Trainer Certification (CPT), National Academy of Sports Medicine (NASM), 01/01/15, 01/01/15
Timeline
Virtual Patient Advocate
Advocate Aurora Health
07.2023 - Current
IT DATA ENTRANT & CLERICAL ASSISTANT
Milwaukee County District Attorney's Office
10.2019 - 07.2023
SENIOR PARALEGAL
Murphy Johnson & Trampe S.C
01.2017 - 02.2019
LEAD PARALEGAL
Pfeuffer Law Firm, LLC
09.2015 - 01.2017
EXECUTIVE ASSISTANT
YMCA
10.2014 - 09.2015
EXECUTIVE ASSISTANT/SYSTEMS ADMINISTRATOR
Kingdom Fitness Center
09.2014 - 11.2014
INTERN
Milwaukee County Sheriff
08.2013 - 12.2013
SENIOR SALES REPRESENTATIVE
Lovers Lane & Co
04.2006 - 09.2013
Professional Certificate / Diploma - Medical Coding Specialist
AAPC
Professional Certificate / Diploma - Health Information Management
Ashworth College
Masters Degree - Criminal Justice
University of Wisconsin Milwaukee
Bachelor Degree - Criminal Justice
University of Wisconsin Parkside
Professional Certificate / Diploma - Medical Billing
AAPC
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