Summary
Overview
Work History
Education
Skills
Timeline
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Shawna Turner

Tomball,TX

Summary

Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Sales/Designer

Classy Companies
02.2023 - Current
  • Built relationships with customers and community to promote long term business growth.
  • Used CRM software to maintain detailed contact logs and account records.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Developed and implemented sales strategies to increase customer loyalty and retention.
  • Quoted prices, credit terms and other bid specifications.

  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Set and achieved company defined sales goals.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Real Estate Assistant

Jo&Co
08.2022 - Current
  • Maintained efficient office operations by handling errands and administrative functions.
  • Developed and deployed marketing collateral to promote properties and drive sales.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Kept contacts organized with Monday.com system to maintain readiness for future mailings.

Paraprofessional Educator

Klein ISD
08.2020 - Current
  • Provided support to help students with special needs learn and grow.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Provided support during classes, group lessons and classroom activities.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Supported student learning objectives through personalized and small group assistance.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Assessed student social, emotional and academic needs to plan goals appropriately.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.

Merchandiser/Sales Consultant

Mainstream Boutique
01.2017 - 06.2020
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.

Education

Associate of Arts - Communications

FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CA
09.2005

Skills

  • Business Prospecting
  • Performance Management
  • Customer Retention
  • Lead Generation
  • Adaptability and Flexibility
  • Relationship Building
  • Sales and Marketing Support
  • Project Management
  • Confidentiality and Data Protection
  • Market Research
  • Organizing and Distributing Materials
  • Effective Communication
  • Collaborative and Team-Oriented
  • Technical and Computer Proficiency
  • Strong Work Ethic and Dependable

Timeline

Sales/Designer

Classy Companies
02.2023 - Current

Real Estate Assistant

Jo&Co
08.2022 - Current

Paraprofessional Educator

Klein ISD
08.2020 - Current

Merchandiser/Sales Consultant

Mainstream Boutique
01.2017 - 06.2020

Associate of Arts - Communications

FIDM/Fashion Institute of Design & Merchandising

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Shawna Turner